Mustafa YUKSEK

- Experienced network and transmission system specialist with a strong background in the telecommunications and energy sectors. Proficient and skilled in designing, deploying, and maintaining network infrastructures, including fiber-optic transmission systems and in designing, implementing, and optimizing Cisco and Huawei network infrastructures, as well as DWDM and SDH transmission systems.

-Skilled in configuring and troubleshooting high-capacity optical and IP transport networks to ensure seamless connectivity, high availability, and optimal performance.

-Expertise in routing and switching protocols, network security, and proactive maintenance strategies to minimize downtime and enhance service quality. Adept at working on large-scale projects, integrating transmission solutions for critical infrastructure, and ensuring compliance with industry standards

-Experienced in end-to-end project management,actively involved in every stage of the project lifecycle, from initial design and planning to on-site implementation and final acceptance. Skilled in coordinating cross-functional teams, managing resources, and ensuring projects are delivered on time, within scope, and to the highest quality standards.

- Understanding the customer requirements and making analysis by comparing them with the current system architecture.
- Strong understanding and troubleshooting techniques on Application Server.
- Writing design documents giving a background information and describing the proposed solution.
- Attending conference calls and meetings with the local or global teams.
- Knowledge and experience on case management in Salesforce
- Testing new products and software from operational perspective

-Intelligent and resourceful Technical Support Engineer, adept at analyzing, Customer Service Oriented, with a proclivity for researching all relevant data to ensure the validity of any decision making process.
-Working as Tier2 with both tier2 and tier 3 teams for global teams from North America,EMEA,APAC regions
-Collect data from customer networks to identify the root cause of problems Customer interface during the problem solving process via Salesforce Platform.
-Identifying and prioritizing the most important quality
problems in product and then developing clear and simple
coaching to fix these quality problems.
- Solve gatekeeper con􀁾guration issues: i.e. profile,provisioning,data, routing and IP configuration
data, routing and IP configuration
- Communicate with customers and understand their request with details. Prepare a report and a road map how to solve and improve the product with requirements.
- Writing design documents giving a background information and describing the proposed solution via JIRA platform.
-Working with system integration teams to deploy new system on WAS,VMware or KVM networks,followup the deployment projects and organized the job assessments to the team within the deadline.
-Take the actions if any device is down,troubleshoot and make remote support Performing emergency support 24x7 for outage restoration under high pressure for several products such as Carrier Voice Networks (Cvoip) Platform & WebRTC Gateway(Spidr/Kandylink) & Application Server & Unified Communications software for Ribbon emergency recovery teams,
Local Customer teams, R&D & Patching, Product Verifcation teams,
Product Line Managers 3rd party hardware / software interfacing with our product, Hardware repair and maintenance teams.
- Resolving Oracle, RedHat Linux based issues Database Administration in MySQL and NoSQL-based systems.
- Dealing with wide range of problems: from operating system
level (RedHat) to application level (Java)
I- nstalling, configuring and maintaining Netas labs up and
running

I've won internship right at SANKO Holding for my summery
intern duty. During this duration I joined Electical problems
solving duration with expert engineers and learned related
processes.