Mustafa Temel
Business Development Manager
Istanbul,34
Summary
Accomplished Business Development Manager with a proven track record at NarBulut Information Technologies, adept in relationship building and strategic business planning. Leveraged expert negotiation and project management skills to significantly expand client base and foster long-term partnerships. Excelled in creating high-impact sales and marketing strategies, driving brand visibility and revenue growth.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Business Development Manager
NarBulut Information Technologies
Istanbul, Istanbul
08.2022 - Current
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Represented company and promoted products at conferences and industry events.
- Established valuable partnerships with complementary businesses, creating mutually beneficial synergies that accelerated growth for both parties.
- Leveraged industry events to network with potential clients, generating significant brand exposure and driving new business acquisition efforts.
- Enhanced the company''s profitability by identifying and eliminating inefficiencies in existing business processes.
- Kept meticulous client notes and updated account information in company databases.
- Implemented CRM tools to better track sales opportunities and customer interactions.
- Expanded customer base by networking at industry events and leveraging social media platforms.
- Coordinated with product development teams to ensure offerings met market demands and client expectations.
- Analyzed performance metrics to identify areas for improvement and implement corrective actions.
- Participated in trade shows and conferences to network and generate leads.
- Increased brand visibility with creation and execution of comprehensive digital marketing strategy.
- Strengthened client relationships, conducting regular follow-up meetings to ensure satisfaction and uncover additional needs.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Prepared sales presentations for clients showing success and credibility of products.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Store Manager
Ipekyol
10.2016 - 07.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Asistant Store Manager
M&S
05.2010 - 09.2016
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Created and maintained safe and secure work environments for employees.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
Bachelor's Degree - Italian Language And Literature
Istanbul University
Istanbul, Turkey 01.2009 - 01.2014
Skills
Business development
Certification
A Bunch of LinkedIn Certificates
Technology, AI, Content Creation, Marketing
- Technology: Passionate about exploring and leveraging new tools and platforms that drive innovation and efficiency.
- AI: Enthusiastic about understanding and utilizing AI for problem-solving, automation, and enhancing everyday tasks.
- Content Creation: Enjoy crafting engaging and impactful content, blending creativity with data-driven strategies to connect with audiences especially on LinkedIn.
- Marketing: Fascinated by the art and science of building meaningful connections through innovative campaigns and strategies.
These hobbies reflect my curiosity and commitment to staying at the forefront of emerging trends, as well as my drive to continuously learn and grow in dynamic fields.
Timeline
A Bunch of LinkedIn Certificates
07-2024
Business Development Manager
NarBulut Information Technologies
08.2022 - Current
Store Manager
Ipekyol
10.2016 - 07.2022
Asistant Store Manager
M&S
05.2010 - 09.2016
Bachelor's Degree - Italian Language And Literature
Istanbul University
01.2009 - 01.2014