Mustafa SECILMIS

• Strengthening customer relationship by listening to customer concerns and giving priority to service requirements.
• Maintaining positive, empathetic, and professional attitude toward customers at all times
• Responding promptly to customer inquiries
• Communicating with customers through various channels
• Acknowledging and resolving customer complaints
• Knowing our products inside and out so that you I answer questions
• Keeping records of customer interactions, transactions, comments, and complaints
• Communicating and coordinating with colleagues as necessary
• Providing feedback on efficiency of customer service process
• Ensure customer satisfaction and provide professional customer support.
• Delivering exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Answering average of 80 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.

• Prepared and implemented lesson plans covering required course topics.
• Prepared comprehensive English curriculum for multiple classes.
• Administered assessments and standardized tests to evaluate student progress.
• Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
• Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
• Helped students develop important learning skills and good study habits useful in trade school or college education.
• Cultivated relationships with parents for complete support network.
• Worked with administrators on behavioral issues to support needs of students.
• Adapted lesson plans and curricula to student interests, increasing GPAs and student engagement.

• Evaluating purchase orders to create suitable production schedules
• Determined lowest possible cost, factoring in quality and reliability and negotiated favorable contracts.
• Analyzed customer engineering drawings, specifications and RFQ requirements to perform purchase analysis.
• Standardized inventory quarterly reporting and analysis and instituted corrective action for close-outs and out-of-stock items to keep inventory records current.
• Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
• Researching and identifying prospective suppliers
• Preparing proposals, requesting quotes, and negotiating purchase terms and conditions
• Monitoring supplier performance and resolving issues and concerns
• Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
• Coordinating production operations in accordance with material, labor, and equipment availability
• Recommending viable solutions to reduce production costs as well as improve production processes and product quality

• Coordinated with organization co-workers and management to ensure proper operation of logistics automated system
• Provided warehouse inventory distribution in accordance to standardized process
• Coordinated incoming and outgoing shipments to maintain schedules.
• Be contact person for customers and logistic service providers as well as internal parties like sales
• Pro-actively handled client enquiries and issues ensure relevant order related paperwork is filed in accordance with regulatory and study requirements
• Supervised 20 employees and conducted weekly reconciliation with maintenance activities
• Monitored, controlled and performed system administration function for logistic automation system
• Assisted in processing and receiving excess non-serviceable and serviceable returns from customer
• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
• Reported emergencies, weather delays and carrier schedule changes to customers and supervisors.
• Researched issues and assessed inefficiencies within supply chain using ERP Software to devise solutions and improve performance.

• Prepared and implemented lesson plans covering required course topics.
• Prepared comprehensive English curriculum for multiple classes.
• Administered assessments and standardized tests to evaluate student progress.
• Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
• Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
• Helped students develop important learning skills and good study habits useful in trade school or college education.
• Cultivated relationships with parents for complete support network.
• Worked with administrators on behavioral issues to support needs of students.
• Adapted lesson plans and curricula to student interests, increasing GPAs and student engagement.

• Handled customer technical support cases through email submission
• Resolved customer complaints, managing database records, drafting status reports on customer service issues
• Effectively and efficiently addressed customers special needs and requirements, including resolution of complaints and issues(Inc. financial).
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Translated complex technical issues into digestible language for non-technical users.
• Used ticketing systems to manage and process support actions and requests.
• Documented transactions and support interactions in system for future reference and addition to knowledge base.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
• Wrote and reviewed tickets to request maintenance to various types of equipment.
• Collaborated with colleagues in both domestic and international support facilities.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.

Understanding, predicting, and researching things that occur naturally on earth and in the universe.