MUSTAFA OĞUZKAN
Summary
Experienced Senior Project Manager adept in leading BPM application implementations and overseeing process transformation projects within banking environments. Successfully delivered comprehensive solutions for customer acquisition and demand management, integrating customized architectural designs to meet diverse client needs. Skilled in robotic process automation (RPA) design, end-to-end business process optimization, and RPA capacity management. Expertise extends to cross-functional team coordination, quality management, and performance monitoring, ensuring efficient project execution and digital transformation across operations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Process Architect
Fibabanka
01.2020 - Current
- Leading role in implementation of Bpm applications in terms of analysis, design and development within the bank
- Successfully Implemented all of the bpm projects with all aspects in the areas of customer acquisition, demand management applications within the organization
- Collaborated with clients to develop customized architectural solutions, meeting their unique needs and preferences.
- Robotic process automation process design and analysis
- End to end business process design across the lob functions and 3rd parties addressing data analysis, sales, marketing and operations fostering digital transformation
- RPA capacity management and process monitoring.
Senior Project Manager
Sompo Sigorta
02.2018 - 01.2020
- As a senior Project Manager in PMO and responsibilities are; Implementation of Claims, legal (led by Oliwer Wyman) and Customer Services process transformation projects in company
- Prepairing project plans and managing project in every aspect: project initiation, planning, executing, controlling and closing
- Building and coordinating cross functional teams within company
- Process design and implementation in various BPM platforms such as JIRA
- Ensuring quality management
- Managing stakeholders' expectations and relationships
- Reporting project performance against plan and business expectations.
Assistant Manager-Organisation Performance Management
Odeabank
07.2014 - 12.2017
- Design and Develop Scorecard for Branch operations; the operations scorecard is designed to achieve efficiency in terms of operational excellence, management/utilization of work force and sales activities in cash-desk and backoffice operations
- Norm Staff Estimation; calculating the number of norm staff for operations and support services divisions
- Maintaining accordingly these divisions' budget and manageability
- Estimating norm staff figures for branch operations
- Performance Management; work-force based performance management is applied to all Operations departments'' staff to increase efficiency in terms of processes
- The performance is measured by time-study method and the core output metric is FTE
- Branch Operation Segmentation Study; determining job title requirements according to branch structures, i.e
- To make clear the requirements about which scorecard is for which title.(Manager-asst.manager-senior specialist)
- Branch Operations Sale Activities; determining the products to realise sales related activities through the branch channel via phones and on pay-desks; to study for the basis and authorizations required for sales; to specify the specialities of products with related product management; to decide campaign's conditions and dates; to get conformity about scripts and campaign conditions from internal control and law departments
- Cost Allocation; to study of system, process and finance for determined over 60 products for the calculation of channel and user based costs
- Training; determining the trainings that the operation staff must take the design of online training programmes
- Process Design and Alignment; To re-engineer cumbersome processes by analyzing the output of business units performances in terms of their workloads (FTEs).
Assistant Manager-Business Development and Strategy Department
QNB Finansbank
12.2010 - 06.2014
- My main responsibility is to enhance and sustain performance management model for all operations units
- Calculation of work force availability/capacity in personal basis
- Management and monitoring of idle capacity in operations by crowdsourcing of centralized transactions (ie
- Collection, EFT, assessment of customer documentation quality)
- Fine-tuning of work force management model for any business units
- Dissemination of performance reports in accordance with strict deadlines.
Senior Financial Analyst
PGlobal Global Advisory and Training Services
09.2006 - 06.2009
- Served as a financial analyst in the projects conducted with local and international finance/public institutions in the fields of; Corporate finance, and trade/project finance advice and solutions
- Corporate Valuation
- Due diligence and coordination.
Education
Master's degree - Finance, General
Ankara University
01.2009
Bachelor's degree - Computer Science and Statistics
Baskent University
01.2006
TED Ankara Koleji
01.2002
Skills
- Project Planning
- Project Management
- Process design and development
- Strong IT background (analysis and development)
Certification
- CERT: K2 Five Core
Languages
Türkçe
Proficient
C2
İngilizce
Proficient
C2
Fransızca
Intermediate
B1
Japanese
Beginner
A1
Currentjob
Fibabanka, Process Architect, 01/2020, Present, 4 years 7 months
Timeline
Process Architect
Fibabanka
01.2020 - Current
Senior Project Manager
Sompo Sigorta
02.2018 - 01.2020
Assistant Manager-Organisation Performance Management
Odeabank
07.2014 - 12.2017
Assistant Manager-Business Development and Strategy Department
QNB Finansbank
12.2010 - 06.2014
Senior Financial Analyst
PGlobal Global Advisory and Training Services
09.2006 - 06.2009
Master's degree - Finance, General
Ankara University
Bachelor's degree - Computer Science and Statistics
Baskent University
TED Ankara Koleji