Mustafa Mutahar
Summary
Experienced professional with a strong leadership background, ready to take on key responsibilities and provide operational oversight. Demonstrated track record of effectively managing teams, optimizing processes, and upholding high standards. Known for reliability as a team player who readily adapts to evolving needs and fosters collaborative success.
Overview
2025
2025
years of professional experience
Work History
Experience with Booking.com
- Effectively coordinated and managed hotel bookings using Booking.com, contributing to improved customer satisfaction
- Updated room and pricing information, helping to increase occupancy rates and achieve sales targets
- Handled customer inquiries and resolved booking-related issues quickly and professionally
Reservations Manager
AMASINA APARTMENTS
03.2018 - 08.2024
- Managed reservation operations and coordinated hospitality services to ensure an excellent guest experience
- Provided outstanding customer service and resolved issues to ensure guest satisfaction
- Maintained accurate records of bookings on hotel reservation system and forecasted probable revenue streams.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Created rate plans and worked with revenue manager to boost occupancy and average achieved room rate.
- Monitored inventory levels across multiple booking channels, preventing overbooking incidents and maximizing room revenue opportunities.
Housekeeping Supervisor
ALJAZEERAH HOTEL
02.2011 - 12.2016
- Managed the housekeeping team and ensured service quality
Perfumes and Bags Seller
JAWHARAT BILAL SHOP
09.2007 - 01.2011
- Sold perfumes and bags while providing excellent customer service
Education
Diploma - English for Business
Shaw Academy
01.2016
Certificate - Savings Strategy Course
Chamber of Commerce and Industry
01.2016
Certificate - Effective Promotion Mix
Canada Global Center
01.2016
Advanced Diploma - Hotel and Hospitality Management
International Career Institute
01.2015
ESOL International Certificate - Level A2
British Council
01.2013
Cambridge Certificate - International IT Skills
Unlimited Computer Center
01.2013
High School Diploma - Scientific Section
King Abdullah bin Abdulaziz High School
01.2007
Skills
- Customer service
- Data management
- Customer satisfaction surveys
- Verbal communication
- Written communication
- Report preparation
- Performance monitoring
- Social media proficiency
- Microsoft Word proficiency
- Daily Reporting
- Customer Service Management
job title
Booking Manager
Personal Information
- Date of Birth: 01/29/89
- Nationality: Yemen
Languages
Arabic
Proficient
C2
English
Upper intermediate
B2
Turkish
Intermediate
B1
Timeline
Reservations Manager
AMASINA APARTMENTS
03.2018 - 08.2024
Housekeeping Supervisor
ALJAZEERAH HOTEL
02.2011 - 12.2016
Perfumes and Bags Seller
JAWHARAT BILAL SHOP
09.2007 - 01.2011
Certificate - Savings Strategy Course
Chamber of Commerce and Industry
Certificate - Effective Promotion Mix
Canada Global Center
Advanced Diploma - Hotel and Hospitality Management
International Career Institute
ESOL International Certificate - Level A2
British Council
Cambridge Certificate - International IT Skills
Unlimited Computer Center
High School Diploma - Scientific Section
King Abdullah bin Abdulaziz High School
Experience with Booking.com
Diploma - English for Business
Shaw Academy