Mustafa Dinç

As the Deputy Shift Supervisor for Baggage Services Lost Property, I played a critical role in ensuring the smooth execution of airport baggage operations. By acting as the shift manager for the lost property unit, I coordinated daily operations and optimized team performance. My main responsibilities included:

• Receiving, recording, and managing follow-up processes for lost baggage reports; coordinating with airlines, customs, and other stakeholders to quickly locate lost items.
• Supervising the shift team (approximately 10-15 people), assigning tasks, and evaluating performance; providing training to team members to improve service quality.
• Handling customer complaints, informing lost property owners, and managing compensation processes; achieving high customer satisfaction by resolving issues at a 95% rate.
• Inventory management, organizing lost property warehouses, and ensuring compliance with security protocols; preparing monthly reports and presenting them to senior management.
• Quick decision-making and crisis management in emergency scenarios (e.g., heavy flight traffic or system failures); developing improvement suggestions to enhance operational efficiency.

Through this role, I developed my leadership, problem-solving, and customer-focused communication skills, while gaining expertise in international aviation standards (IATA rules).