Digital Marketing management, To create digital brand by managing social media, AI tools
Mustafa Can
Sales & Marketing
Manavgat
Summary
Experienced in traditional sales, online sales, and digital marketing. Dedicated to advancing my career in these fields by staying updated with the latest developments and adapting to the ever-changing industry through technology and relevant areas. Achieved exceptional success as a seasoned Sales Representative in both business-to-business and business-to-consumer sales across multiple industries. Proven track record of consistently exceeding sales goals, growing businesses, and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients, driving sustained business growth.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Customer Service Representative
Jet2holidays
04.2024 - 11.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Daily tours are recommended for customers to have an unforgettable experience.
Front Office Supervisor
Miramare Hotels - Kumköy
08.2022 - 12.2023
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
- Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
- Collaborated with housekeeping and maintenance teams to ensure room availability and quality standards were met.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
Front Office Reservation Supervisor
Barut B Suites
04.2018 - 08.2022
- Collaborated with housekeeping and maintenance teams to optimize room availability and turnover times.
- Increased room occupancy rates through effective upselling techniques and personalized service recommendations.
- Maintained accurate records of special requests from guests, ensuring proper follow-up by relevant departments.
- Resolved guest complaints professionally, resulting in higher levels of repeat business and positive feedback.
- Implemented inventory control measures for seamless management of room allocations during peak seasons.
- Enhanced guest satisfaction by efficiently managing reservations and addressing inquiries promptly.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Resolved various issues and discrepancies for customers.
- Proactively addressed potential overbooking situations to avoid cancellations or negative guest experiences.
Online Sales Executive
Side Star Hotels
07.2017 - 02.2018
- Uploaded and checked all hotel-related content to online channels them every day. to ensure that customers can make reservations through online channels.
- Examined e-commerce sales metrics and devised plans to optimize revenue and processes.
- Created monthly sales reports and provided recommendations to enhance sales performance.
- Diagnosed and resolved technical challenges for customers to facilitate online booking process.
Reservation Executive
LookBookHoliday.com
12.2016 - 07.2017
- Responded quickly to telephone, email, online and in-person requests to book or update services.
- Provided exceptional customer service during high call volume periods, maintaining professionalism under pressure.
- Managed inventory of available rooms, updating systems in real-time to prevent overbooking situations.
- Assisted colleagues during peak seasons or high-demand situations, demonstrating flexibility and teamwork.
- Increased customer satisfaction by efficiently managing reservation inquiries and bookings.
- Maximized revenue by turning simple inquiries into reservations.
Education
Bachelor's Degree - Tourism And Hospitality Management
Akdeniz University
Antalya, Turkey 05.2008 - 06.2013
Skills
Customer service
Personal Information
- Date of Birth: 10/10/89
- Gender: Male
- Nationality: Turkish Republic
- Driving License: B,A2
Interests
Searching, Exploration,
I always make it a habit to research brands' products and discover new trends on current technological issues.
Timeline
Customer Service Representative
Jet2holidays
04.2024 - 11.2024
Front Office Supervisor
Miramare Hotels - Kumköy
08.2022 - 12.2023
Front Office Reservation Supervisor
Barut B Suites
04.2018 - 08.2022
Online Sales Executive
Side Star Hotels
07.2017 - 02.2018
Reservation Executive
LookBookHoliday.com
12.2016 - 07.2017
Bachelor's Degree - Tourism And Hospitality Management
Akdeniz University
05.2008 - 06.2013