Mustafa Büdük

Full operational responsibility for two boutique hotels, overseeing all aspects of management, including the supervision of guest services staff and financial performance. Implemented strategic initiatives that enhanced customer satisfaction and optimized operational efficiency, resulting in improved guest retention rates. Developed and maintained strong relationships with vendors and local businesses to support hotel operations and promote community engagement. Led a dedicated team, fostering a positive work environment and ensuring high standards of service delivery.

• As the front office chief at the AIR BAŞAKŞEHİR by NEWİNN project, I am responsible for ensuring exceptional guest experiences from the moment they arrive at our facility. My role involves welcoming guests at the front office, which serves as the primary point of contact, addressing inquiries, and directing them to the appropriate personnel or departments to facilitate a smooth check-in process. I also manage incoming phone calls and emails, oversee the reception area, and perform various administrative tasks as needed. Utilizing the Elektra automation system, I accurately report daily entries and exits, contributing to the management of our 130 flats while providing high-quality Airbnb-style accommodation services.

• Front Office duties and responsibilities:Beginning the shift with preparing the events - restaurant events, the number of the arrival/ departure guests and in house guests, departures with method of payments, availability, arrival with notes, traces, messages, occupancy percentage, Revenue, Calculating Yield percentage, calculating ARR (average room rate) and RevPar (revenue per available room). Practicing with OPERA,ODEON,AMONRA, reservation system, telephone communication with the customers, check in and check out the guests, giving information to the guests about the hotel services and paying a special attention to them, helping to the reservation department for making reservations,Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.Process all payment types such as room charges, cash, checks, debit, or credit.Process all check-outs including resolving any late and disputed charges.Answer, record, and process all guest calls, messages, requests, questions, or concerns.Coordinate with Housekeeping to track readiness of rooms for check-in.-Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system.

• Worked in Orka Royal Hotel as an Bellboy - Istanbul/Sirkeci
• Enhanced guest satisfaction by promptly handling luggage and personal items during check-in and check-out processes.

• Yasmak Sultan hotel Olive Restaurant in - Istanbul/Sirkeci
• Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.

• Worked in Ela Quality Resort Hotel as an bar waiter in Antalya/Belek
• Maintained a clean and organized work environment to ensure efficient service and compliance with health regulations.

• Attended Work and Travel programme and worked for Orignal Wisconsin Duck as supervisor assistant and general worker.(USA)
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

• Attended Work and Travel programme and worked for Dells Boat Tour as a general worker and tour guide.(USA)
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

• Worked as a bar tender in Rixos Otel, Beldibi. Same year I was the waiter of the protocol in Africa Summit sponsored by Rixos.

• Worked in mirada del mar hotel as an apprentice
• Enhanced practical skills by assisting experienced professionals in various tasks.
• Built strong relationships with team members and supervisors, fostering a positive work environment.
• Worked under guidance of experienced professionals to learn trade best practices and techniques.
• Completed assigned tasks efficiently and accurately, contributing to overall project success.
• Exhibited strong work ethic by consistently arriving on time, completing tasks diligently.