Mustafa Aygün
Tourism
İstanbul
Summary
Proven F&B Server with a track record of enhancing customer satisfaction and increasing sales, notably at The Peninsula İstanbul. Specializes in fine dining experience and strong communication skills, adept at upselling and managing large-scale events. Demonstrates a commitment to cleanliness standards and guest relations, contributing to repeat business, positive dining experiences and unforgettable memories for guest from all around the world.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
F&B Server
The Peninsula İstanbul
05.2023 - Current
- Increased revenue with targeted upselling of high-margin menu items during peak dining hours.
- Managed large-scale events and catering orders, ensuring timely preparation, delivery, and setup to exceed client expectations.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Accomplished multiple tasks within established timeframes.
- Managed guest feedback effectively, implementing necessary changes for continuous improvement.
F&B Server
Vakko Hotel And Residence
03.2023 - 04.2023
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
F%B Server
Vakko Gıda A.Ş
09.2022 - 03.2023
- Built rapport with regular customers, fostering loyalty and repeat business for the establishment.
- Cultivated positive working relationships with coworkers, contributing to a supportive team environment.
- Continuously refined serving techniques to adhere to industry standards while delivering top-notch guest experiences.
F&B Server
Vakko Gıda A.Ş
06.2022 - 09.2022
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Increased sales significantly by upselling higher-end products to customers.
F&B Server
Marriott International, Inc.
05.2022 - 06.2022
- Resolved customer complaints in a professional manner, resulting in satisfied guests and minimizing negative feedback.
- Streamlined food delivery process, ensuring timely and accurate order completion for guests.
- Reduced wait times for guests by efficiently processing payments using point-of-sale systems.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
F&B Server
Vakko Gıda A.Ş
10.2021 - 05.2022
- Enhanced customer satisfaction by providing attentive and efficient service during busy shifts.
- Supported colleagues during peak hours by assisting with bussing tables or running food when necessary.
- Collaborated with kitchen staff to ensure accurate preparation and presentation of special dietary requests.
- Mastered menu knowledge to provide informed recommendations, leading to increased upselling opportunities.
Education
Bachelor of Arts - International Trade And Finance
Pamukkale Üniversitesi
Denizli, Turkey 09.2016 - 06.2021
Skills
Fine dining experience
Food presentation
Strong Communication Skills
Cleanliness standards
Guest Relations
Beverage Preparation
Order Accuracy
Cash handling expertise
Efficient multitasking
Allergy awareness
Sales proficiency
Menu knowledge
Table management
Chess, History, Cosmology
Frequently playing chess to stay focused on life with different perspectives, making researchs about history and cosmology to improve knowledge about the world and humanity even more.
Timeline
F&B Server
The Peninsula İstanbul
05.2023 - Current
F&B Server
Vakko Hotel And Residence
03.2023 - 04.2023
F%B Server
Vakko Gıda A.Ş
09.2022 - 03.2023
F&B Server
Vakko Gıda A.Ş
06.2022 - 09.2022
F&B Server
Marriott International, Inc.
05.2022 - 06.2022
F&B Server
Vakko Gıda A.Ş
10.2021 - 05.2022
Bachelor of Arts - International Trade And Finance
Pamukkale Üniversitesi
09.2016 - 06.2021