MUSTAFA AL WAWI
Marketing And Sales Manager
ISTANBUL
Summary
Experienced and versatile professional with a proven track record in clinic administration and sales and marketing management across diverse industries. Demonstrated expertise in optimizing healthcare facility operations, driving sales growth, and executing strategic marketing initiatives. Strong leadership, analytical, and communication skills, with a commitment to excellence and innovation
Overview
7
7
years of professional experience
3
3
Certifications
4
4
Languages
Work History
Operation and Sales Manager
Citio Digital App
12.2024 - 07.2025
- Oversee Daily Operations: Manage the daily workflow of all departments (tours, reservations, transportation, and guest services) to ensure smooth operations.
- Team Management: Lead, train, and supervise tour guides, front desk staff, reservation agents, and logistics personnel. Conduct performance evaluations and provide coaching to improve efficiency.
- Tour Planning & Coordination: Develop and schedule tour itineraries, including transportation, accommodation, and activities. Coordinate with local suppliers, hotels, and transport providers to ensure quality services.
- Customer Experience Management: Ensure high-quality customer service and handle client complaints professionally. Monitor guest feedback and implement improvements to enhance customer satisfaction.
Branch Sales Manager
Golden Forex
03.2024 - 12.2024
- Led a team of sales representatives in achieving monthly and quarterly targets in client acquisition and retention.
- Developed and executed sales strategies focused on promoting forex trading services (CFDs, leverage products, margin trading).
- Conducted presentations and training sessions for potential clients, explaining trading concepts, platforms, and risk management.
- Built and maintained strong client relationships, increasing customer loyalty and long-term account value.
- Collaborated with the operations and compliance departments to ensure smooth client onboarding and service delivery.
- Consistently exceeded sales KPIs, contributing to overall company revenue growth.
Team Leader, Sales Operations
VATANMED INTERNATONAIL CLINIC
10.2023 - 03.2024
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Worked with management teams to develop annual sales plans, goals, and targets.
- Resolved customer complaints in a timely manner while maintaining strong customer relationships.
- Processed all paper flow in and out of sales offices.
- Developed relationships with key customers to ensure customer satisfaction and business growth.
- Developed and maintained strong customer relationships and networks within designated sales territory.
Marketing Manager
Mozone The World of Glass
10.2021 - 12.2023
- Boosted brand awareness and generated Costumers while managing internal and external marketing campaigns and programs.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Managed budgets, allocating funds strategically towards high-impact initiatives that supported overall business goals.
- Increased brand awareness by developing and implementing strategic marketing campaigns.
Marketing and Sales Manager
BEAUTY VALLEYS CLINIC
03.2021 - 09.2023
- Drafted press releases announcing new products or services launches.
- Created marketing campaigns for the clinic utilizing various online platforms such as social media sites and email newsletters.
- Conducted research on competitors' products and services, pricing, and promotional activities.
- Participated in professional networking events to build relationships with potential customers.
- Developed effective campaigns using a variety of digital marketing tools such as email, SEO and SEM, social media.
- Provided training to sales representatives on best practices in prospecting and closing deals.
- Prepared reports summarizing current market conditions for executive review.
- Managed budgets for various marketing projects including advertising and promotions.
- Performed administrative tasks such as answering phones, responding to emails, preparing reports.
- Resolved conflicts between staff members in a professional manner while maintaining a positive work environment.
- Provided excellent customer service in a high-volume clinic setting, managing patient inquiries and scheduling appointments.
Sales Manager
ISTWEST GROUP
10.2019 - 02.2021
- Managed customer accounts and customer relationships.
- Established relationships with key customers, providing personalized service and support.
- Provided coaching and feedback to staff on an ongoing basis in order to improve job performance.
- Interfaced directly with customers when necessary in order to resolve issues quickly and efficiently.
- Monitored competitor activity to stay ahead of the competition in terms of products, services, and pricing.
- Managed a team of 10+ sales representatives across multiple markets.
Sales Representative
ISTWEST GROUP
09.2018 - 10.2019
- Communicated product features, advantages, and benefits to customers.
- Utilized persuasive communication techniques to close deals quickly and efficiently.
- Developed and maintained strong customer relationships and networks within designated sales territory.
Account Manager
24 OPTION
03.2018 - 07.2018
- Resolved complex customer issues in a timely manner while maintaining positive relationships with clients.
- Cultivated strong client relationships through proactive communication and problem-solving.
- Maintained knowledge of company products and made recommendations based on client needs and prices.
Education
Bachelor of Science - Business Administration And Management
Damascus University
Damascus, Syria01-2018
Skills
- Project Management
- Office Administration
- Team Leadership
- Public Relations
- Strategic Planning
- Microsoft Office
- Adobe Photoshop
- Technical Writing
- Data Analysis
Certification
Digital Marketing and Social Media Expertise Master
Timeline
Operation and Sales Manager
Citio Digital App
12.2024 - 07.2025
Branch Sales Manager
Golden Forex
03.2024 - 12.2024
Team Leader, Sales Operations
VATANMED INTERNATONAIL CLINIC
10.2023 - 03.2024
Marketing Manager
Mozone The World of Glass
10.2021 - 12.2023
Marketing and Sales Manager
BEAUTY VALLEYS CLINIC
03.2021 - 09.2023
Sales Manager
ISTWEST GROUP
10.2019 - 02.2021
Sales Representative
ISTWEST GROUP
09.2018 - 10.2019
Account Manager
24 OPTION
03.2018 - 07.2018
Bachelor of Science - Business Administration And Management
Damascus University