Murat Can Urhan

• Analysis of aircraft maintenance data.
• Preparation and revision of aircraft maintenance programs and minimum equipment lists according to AMM, EMM, IPC etc.
• AD and SB evaluation.
• Aircraft maintenance tracking and planning.

Processed, analyzed, and visualized customer-related data using Python, SQL, Looker, and LookML. Additionally, used Google Cloud Platform and Postman API.

• Performing the internal audits and supplier audits.
• Submitting audits to aviation authorities and customers.
• Creation and revision of company documents.
• Maintenance authorization applications.
• Tracking and processing internal authorization applications for aircraft maintenance technicians

• Compliance Monitoring Manager and Deputy Accountable Manager (2018-2020),
• Safety Manager (2016-2018),
• Quality & SMS Engineer/Auditor (2013-2020).

• Actively listened to customer feedback regarding product features or service improvements, passing valuable insights onto relevant departments for consideration in future developments.
• Enhanced customer satisfaction by promptly addressing and resolving support inquiries.
• Maintained clear communication with customers during troubleshooting procedures, ensuring understanding and swift resolution of problems.

University Design Project.

• Facilitated seamless communication between departments by integrating CRM with other business systems.
• Contributed to reducing churn by assisting in the timely identification of at-risk customers through data analysis from the CRM platform.
• Worked on improving sales productivity by enhancing lead tracking and management features within the CRM platform.

• Root-cause analysis,
• Corrective and preventive actions,
• Risk analysis,
• Document management systems.

• Manufacturing resource planning,
• Operations management planning,
• Production planning.