Murat Yurtluk
IT Division Manager
Umraniye
Summary
With over twenty years of proven excellence in the IT industry, I am driven by a paramount objective to secure a senior-level position. Leveraging my vast expertise, I am determined to spearhead strategic initiatives, foster team growth, and drive organizational success. My unwavering commitment to continuous learning empowers me to thrive in dynamic and evolving environments. Equipped with extensive experience and a strategic mindset, I am poised to make significant contributions towards achieving the organization's goals.
Overview
24
24
years of professional experience
13
13
years of post-secondary education
25
25
Certifications
Work History
IT Infrastructure Division Manager
Teleperformance Telecommunication
01.2023 - Current
- Developed and implemented IT strategies aligned with business goals and objectives
- Established and maintained IT policies, procedures, and governance frameworks to ensure effective and secure IT operations
- Managed the IT budget, including resource allocation, cost control, and financial planning
- Built and led a high-performing IT team, including hiring, training, and performance management
- Oversaw IT projects from initiation to completion, ensuring timely delivery and managing project resources, risks, and dependencies
- Managed and optimized the organization's IT infrastructure, including networks, servers, storage systems, and data centers
- Implemented and maintained robust IT security measures, including data protection, access controls, and disaster recovery plans
- Collaborated with vendors and managed vendor relationships to ensure the delivery of quality IT services and products
- Assessed emerging technologies, conducted feasibility studies, and implemented suitable solutions to improve business processes and productivity
- Collaborated with key stakeholders, such as department heads and executives, to understand their IT needs, align IT initiatives with business requirements, and provide effective IT support
- Ensured IT systems and practices complied with relevant laws, regulations, and industry standards
- Established IT service standards, monitored service levels, and continuously improved IT service delivery to meet business needs.
- Developed strong team dynamics through regular communication, collaboration, and goal-setting initiatives.
- Promoted innovation within the division by encouraging creative problem-solving techniques among staff members.
IT Director
Majorel Telecommunication
04.2014 - 12.2023
- Conducted regular audits of hardware inventory to ensure proper asset management across the organization''s technology infrastructure.
- Coordinated large-scale technology migrations to minimize disruption while enhancing overall system capabilities.
- Enhanced IT infrastructure by implementing strategic technology upgrades and streamlining system processes.
- Managed the procurement process for IT hardware and software, ensuring timely delivery of necessary equipment to support ongoing projects.
- Established IT policies and procedures, fostering a secure and efficient work environment for all employees.
- Negotiated contracts with vendors, securing cost-effective services for the organization''s IT needs.
- Streamlined helpdesk operations by implementing standardized ticketing systems for more effective issue resolution.
- Oversaw budget management for the IT department, allocating resources effectively while minimizing costs where possible.
- Implemented and maintained technology and software budget.
IT Project Manager
Heat Information Technology
02.2011 - 03.2014
- Developed project plans and coordinated technical projects for the company or clients
- Orchestrated production releases and roll-outs to ensure seamless implementation
- Delegated tasks to team members and facilitated effective collaboration for optimal project outcomes
- Presented project progress and results to stakeholders, ensuring transparency and accountability
- Monitored project milestones and proactively addressed any issues or risks that arose
- Cultivated strong stakeholder relationships and expertly managed expectations
- Ensured compliance with quality standards and regulatory requirements
- Actively sought opportunities for process optimization and drove continuous improvement efforts.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
Regional IT Manager
Audatex
06.2009 - 12.2010
- Exhibited exemplary customer service skills by skillfully addressing and resolving customer complaints with empathy and composure
- Spearheaded and supervised IT operations, overseeing crucial activities such as system upgrades, strategic planning, capacity testing, and infrastructure development
- Devised and executed a comprehensive data backup strategy to guarantee the secure storage and safeguarding of critical data assets
- Effectively managed a high-performing team of software engineers, delivering top-notch applications for a wide range of clients
- Conducted meticulous software and hardware testing to ensure flawless operations and peak performance.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
Sn. System Specialist
Kiraca Holding A.S.
03.2003 - 12.2008
- Managed system hardware and software maintenance, including installation and regular updates
- Designed and documented security measures and standards for computer software and hardware
- Maintained and managed computer information and databases on a daily basis
- Provided training to staff for effective system usage and ensured optimal efficiency
- Stayed informed about industry developments and recommended software and hardware upgrades
- Researched and implemented technical solutions, ensuring compliance with company objectives
- Evaluated system practices, suggested improvements, and reduced costs
- Developed IT strategies, performed system maintenance, and troubleshooted network issues
- Managed user accounts and monitored email systems
- Maintained an active directory and provided operating system updates.
- Mentored junior team members in best practices for system administration, fostering a supportive learning environment.
- Collaborated with cross-functional teams to develop innovative solutions for complex technical issues.
Helpdesk Supervisor
UPS
03.2000 - 03.2003
- Successfully resolved hardware-related issues for end-users, ensuring minimal disruption to workflow
- Proactively managed and maintained LAN/WAN, UTP cabling, and wireless networks, promptly resolving any related problems
- Provided comprehensive reports to administrators, offering valuable insights and recommendations
- Delivered exceptional user support, addressing inquiries and troubleshooting technical issues with utmost professionalism.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Used ticketing systems to manage and process support actions and requests.
Education
Business Administration -
Anadolu University
01.2000 - 05.2007
Computer Programming - undefined
Çanakkale Onsekiz Mart University
01.1996 - 05.1998
Computer Science - undefined
Kadırga Teknik Highschool - Computer Science
01.1993 - 05.1996
Certification
ISO 27001:2013 Lead Auditor
Emailaddress
yurtluk.murat@gmail.com
Phonenumber
+905456100544
Personal Information
- Date of Birth: 03/27/79
- Nationality: Turkiye
Languages
English
Advanced
C1
Turkish
Beginner
A1
References
References available upon request
Timeline
IT Infrastructure Division Manager
Teleperformance Telecommunication
01.2023 - Current
IT Director
Majorel Telecommunication
04.2014 - 12.2023
IT Project Manager
Heat Information Technology
02.2011 - 03.2014
Regional IT Manager
Audatex
06.2009 - 12.2010
Sn. System Specialist
Kiraca Holding A.S.
03.2003 - 12.2008
Helpdesk Supervisor
UPS
03.2000 - 03.2003
Business Administration -
Anadolu University
01.2000 - 05.2007
Computer Programming - undefined
Çanakkale Onsekiz Mart University
01.1996 - 05.1998
Computer Science - undefined
Kadırga Teknik Highschool - Computer Science
01.1993 - 05.1996