MURAT TEKBILEK
WEBSTER
Summary
Dynamic sales professional with a proven track record in client relations and CRM software mastery, Excellent in client retention and new client acquisition. Skilled in account management and customer service, I bring enthusiasm and a strategic approach to achieving sales targets and fostering long-term business growth.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Insurance Agent
Globe Life: National Income Division
06.2024 - Current
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Maintained high standards of customer service by building relationships with clients.
- Utilized CRM software to manage client relationships.
Licensed Realtor
Gul Realty
08.2018 - 06.2024
- Compared properties with similarly sold properties to determine competitive market prices.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Promoted sales of properties through advertisements, open houses and online advertising platforms.
- Communicated with clients to understand property needs and preferences.
- Wrote contracts to outline sales and purchases of properties.
- Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Advertised client properties through websites, social media, and real estate guides.
- Presented purchase offers to sellers for consideration.
Web Design Consultant
Pro Site Plus Inc.
03.2012 - 08.2018
- Met project deadlines without sacrificing build quality or workplace safety.
- Identified plans and resources required to meet project goals and objectives.
- Planned, designed, and scheduled phases for large projects.
- Managed projects from procurement to commission.
- Boosted user functionality by developing seamless website design, usability and technology.
- Designed images, icons, banners, and audio enhancements.
- Increased online sales by creating music mix sets and streaming audio files, radio station and website upgrades using WordPress.
- Designed, developed and deployed website by adding shopping cart, streaming video files and adding "Try Before You Buy" services for products.
Wireless Sales Associate
Cellular Sales Verizon
01.2010 - 02.2012
- Upsold customers by recommending accessories and promotions to increase revenue.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Demonstrated proficient product knowledge to customers and provided detailed product information.
- Operated product tools, equipment, and point of sale terminals.
- Activated both contract and pre-paid wireless phones for 100 customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Tracked and recorded department inventory of products.
- Accepted and processed payments and purchases for new equipment using POS system.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Collection Customer Service Representative
Enhanced Recovery Corporation
06.2008 - 01.2010
- Developed and documented collection procedures and policies to comply with government regulations.
- Maintained accurate records of customer accounts, payments and payment plans.
- Researched billing errors and discrepancies to initiate corrective action.
- Processed debtor payments and updated accounts to reflect new balance.
- Established relationships with customers to encourage payment of delinquent accounts.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
Outside Sales Representative
RainSoft
01.2008 - 06.2008
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Built strong client rapport to establish diversified network of connections.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Negotiated terms and contracts with clients to maintain profitable sales.
- Exceeded monthly sales targets and quotas consistently.
- Set and achieved company defined sales goals.
- Presented professional image consistent with company's brand values.
Wireless Sales Manager
A.B. Communications Inc.
08.2001 - 12.2007
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Facilitated business by implementing practical networking techniques.
- Organized promotional events and interacted with community to increase sales volume.
- Managed accounts to retain existing relationships and grow share of business.
- Built relationships with customers and community to establish long-term business growth.
- Implemented systems and procedures to increase sales.
- Communicated product quality and market comparisons by creating sales presentations.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Bachelor of Science - Criminal Justice
SUNY Brockport
Brockport, NY06.2001
High School Diploma -
McQuaid Jesuit Highschool
Rochester, NY06.1996
Skills
- Customer follow-up
- CRM Software
- Account Management
- Leads Prospecting
- Client Retention
- Client Relations
- Customer Service
- Licensed Insurance Agent
- Client Account Management
- New Client Acquisition
- Email Marketing
- Operations Management
- Telemarketing
- Inside Sales, Outside Sales, B2B Sales
Certification
- Licensed Real Estate Agent
- Licensed Life Insurance Agent
Languages
English, Turkish
Native language
Software
SalesForce
Podio, Freedom Soft, Wrike
Authentisign, Docusign, Hellosign
Microsoft Word & Excel
Salesgenie
Joomla, Wordpress, Cpanels
Timeline
Insurance Agent
Globe Life: National Income Division
06.2024 - Current
Licensed Realtor
Gul Realty
08.2018 - 06.2024
Web Design Consultant
Pro Site Plus Inc.
03.2012 - 08.2018
Wireless Sales Associate
Cellular Sales Verizon
01.2010 - 02.2012
Collection Customer Service Representative
Enhanced Recovery Corporation
06.2008 - 01.2010
Outside Sales Representative
RainSoft
01.2008 - 06.2008
Wireless Sales Manager
A.B. Communications Inc.
08.2001 - 12.2007
Bachelor of Science - Criminal Justice
SUNY Brockport
High School Diploma -
McQuaid Jesuit Highschool