MURAT SEKER
OPERATION MANAGER
Ankara,06
Summary
Dynamic Operations Manager with a proven track record at Denizbank A.S., enhancing customer satisfaction and driving business growth. Skilled in operational excellence and team leadership, I developed training programs that improved performance and implemented risk assessment procedures, ensuring compliance and minimizing disruptions across multiple branches.
Overview
20
20
years of professional experience
Work History
OPERATION MANAGER
Denizbank A.S
08.2025 - Current
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Developed comprehensive training programs for staff, enhancing team performance and skill sets.
- Implemented risk assessment procedures to minimize potential disruptions across all areas of operation.
- Responsible for operational processes of 33 Bank branches and managing 147 employee.
OPERATIONS MANAGER
Denizbank A.S
07.2020 - 08.2025
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Responsible for the operational processes of 68 branches and managing 300 employee.
Branch Manager
Denizbank A.S
12.2013 - 07.2020
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
Internal Auditor
Denizbank A.S
04.2011 - 12.2013
- Produced audit reports.
- Documented recommendations to improve internal controls.
- Identified and reported audit issues.
- Performed internal audits of financial and departmental operations, developing risk assessments and conducting process walkthroughs for compliance with documented processes.
- Investigated discrepancies discovered during auditing process.
- Provided valuable insights to management by presenting clear and concise audit findings, contributing to informed decision-making processes.
- Evaluated compliance with regulatory requirements, mitigating potential risks and protecting organizational reputation.
- Prepared and distributed risk and audit reports to appropriate personnel.
Internal Auditor
Sekerbank T.A.S.
07.2005 - 04.2011
- Produced audit reports.
- Documented recommendations to improve internal controls.
- Identified and reported audit issues.
- Performed internal audits of financial and departmental operations, developing risk assessments and conducting process walkthroughs for compliance with documented processes.
- Participated in special projects as requested by senior leadership, providing subject matter expertise on internal controls and risk management practices.
- Investigated discrepancies discovered during auditing process.
- Provided valuable insights to management by presenting clear and concise audit findings, contributing to informed decision-making processes.
- Assisted in the preparation of audit reports that clearly communicated findings and recommendations to key stakeholders.
- Reviewed and identified risks, analyzed controls and tested compliance.
- Evaluated compliance with regulatory requirements, mitigating potential risks and protecting organizational reputation.
Education
Economics
Gazi University
Ankara, Turkey09-2003
No Degree - Mathematics
Kuleli Military High School
Istanbul 04.2001 -
Skills
Operational excellence
Business analysis
Organizational development
Workforce planning
Team leadership
Problem-solving abilities
Decision-making
Operations management
Analytical skills
Customer relations
Customer service management
Timeline
OPERATION MANAGER
Denizbank A.S
08.2025 - Current
OPERATIONS MANAGER
Denizbank A.S
07.2020 - 08.2025
Branch Manager
Denizbank A.S
12.2013 - 07.2020
Internal Auditor
Denizbank A.S
04.2011 - 12.2013
Internal Auditor
Sekerbank T.A.S.
07.2005 - 04.2011
No Degree - Mathematics
Kuleli Military High School
04.2001 -
Economics
Gazi University