MUNAWARA ZAZAI
Saleswoman And Translator
Istanbul
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Call Center Representative
CLINIC EXPERT
03.2024 - 12.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Sales Manager
KUZEY SANAT EVIM
01.2023 - 12.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Salesperson and Translator
ELITE SHINE SERVICES
02.2022 - 09.2022
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Stayed current on company offerings and industry trends.
- Developed relationships with clients for increased loyalty and repeat business.
Salesperson and Translator
DOGAN CURTAIN TEXTILE COMPANY
05.2021 - 12.2021
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Customer Service Representative
Sky Markerting and Stocks Investing
02.2019 - 04.2020
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Education
English Language And Literature
ENGLISH TIME
Istanbul, Turkey12-2020
Turkish Language
TURKEY STUDY CENTER
Istanbul, Turkey12-2019
High School Diploma -
Sarwary Sangary High School
Kabul, Afghanistan 12-2017
Skills
Customer service
Customer relationship management
Customer communications
Problem-solving skills
Call center customer service
Communicating with clients
Verbal and written communication
Product knowledge
FLUENT IN [ENGLISH]
FLUENT IN [TURKISH]
Timeline
Call Center Representative
CLINIC EXPERT
03.2024 - 12.2024
Sales Manager
KUZEY SANAT EVIM
01.2023 - 12.2023
Salesperson and Translator
ELITE SHINE SERVICES
02.2022 - 09.2022
Salesperson and Translator
DOGAN CURTAIN TEXTILE COMPANY
05.2021 - 12.2021
Customer Service Representative
Sky Markerting and Stocks Investing
02.2019 - 04.2020
High School Diploma -
Sarwary Sangary High School
English Language And Literature
ENGLISH TIME
Turkish Language
TURKEY STUDY CENTER