Hi, I’m
MUKADDER ERDOGDU
Learning And Development Professional
Summary
Accomplished HR professional with 15+ years of diverse experience in human resources, learning and development and management. Skilled in delivering innovative solutions to drive performance, foster talent, and enhance organizational efficiency. Adaptable to dynamic business environments across industries such as banking, insurance, customer service, broadcasting and outsourcing.
MBA holder with expertise in project management, cross-cultural team leadership, and training methodologies. Brings a wealth of knowledge to any organization.
Thrives in roles focused on talent growth, organizational development, and transformational change.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
22
years of professional experience
2
years of post-secondary education
4
Certifications
Work History
Independent ContractorRemote
Social Media & Web Search Evaluator
10.2022 - Current
Job overview
- Evaluated and analyzed search engine results and social media content to enhance platform relevance
- Researched and analyzed industry trends to inform search marketing strategies.
- Contributed to development of better search algorithms through thorough analysis and evaluation of web content.
- Cultivated strong time management skills while balancing multiple projects simultaneously, ensuring accurate and timely completion of all tasks.
- Ensured compliance with non-disclosure agreements, maintaining confidentiality regarding projects and client-specific information.
Conectys Multilingual People Services LtdRemote
Operations Team Manager
05.2020 - 08.2022
Job overview
- Managed 24/7 contact center, ensuring SLA compliance through effective resource management.
- Led process improvements that enhanced efficiency, reduced risks, and consistently exceeded targets
- Implemented programs to boost employee loyalty, reduce turnover, and increase engagement, gender diversity, and cultural inclusion
- Mentored team leaders and launched data-driven reporting tool, improving performance forecasting and team development
- Assisted with recruitment, onboarding, and training, while regularly evaluating team performance to identify growth opportunities
AXA Assistance Group (UK & France)
Learning & Development Manager
01.2012 - 02.2017
Job overview
- Spearheaded L&D initiatives for a global workforce, designing and implementing training programs that aligned with business strategy
- Designed comprehensive suite of training programs covering technical systems, leadership, compliance, and soft skills, delivered globally in UK, USA and Europe
- Led cross-functional teams in design and execution of large-scale company-wide training initiatives St Louis & San Francisco USA, Barcelona Spain, Paris France
- Redesigned Induction Training Program, resulting in 33% improvement in operational performance and earning recognition as shortlisted candidate for prestigious British Quality Foundation (BQF) Award.
- Streamlined HR efficiencies, managed delivery of new hire orientations and onboarding and training for more than 100 new employees each year
- Successfully secured National Vocational Qualifications (NVQ) for over 15 employees yearly, through European Social Funding Programme
- Partnered with HR in succession planning identifying key candidates for promotion or lateral moves within organization based on their strengths and developmental needs
WhiteConcierge (Euram Bank)
Learning & Development Specialist
02.2011 - 01.2012
Job overview
- Identified business development needs and delivered bespoke training solutions to enhance employee performance
- Collaborated with leadership teams to align training with organizational goals, consistently ensuring high-quality training content.
- Increased employee retention rates by developing engaging onboarding and orientation processes
- Conducted regular needs analysis surveys to gauge areas where additional support was required promoting continuous improvement in staff skills, knowledge, and abilities
- Aligned training programs with organizational goals, ensuring that learning initiatives directly supported overarching business objectives
WhiteConcierge (Euram Bank)
Trainer
08.2008 - 02.2011
Job overview
- Designed and delivered innovative training programs, aligning with business objectives and individual learning goals
- Supported implementation of company-wide development initiatives, ensuring adherence to branding and quality standards.
Travelex Global and Financial Services
Customer Service Specialist
01.2003 - 08.2008
Job overview
- Delivered multilingual customer service solutions to global client base, ensuring high levels of satisfaction and support
- Leveraged CRM systems to manage and resolve customer inquiries effectively, delivering tailored solutions.
Education
Oxford Brookes UniversityOxfordshire
MBA from Human Resources Development
04.2001 - 04.2003
Istanbul University
BA in Media Studies, Broadcasting, Journalism, and Public Relations
Skills
Learning & Development Strategy
Certification
ICF Accredited Mindfulness-Based Coaching Certificate (in-progress)
Accomplishments
- Transformed AXA’s training programs, reducing costs through external funding, and boosting operational effectiveness globally.
- Delivered process improvements and reduced backlogs at Conectys through innovative team management and performance tracking.
- Shortlisted for a British Quality Foundation (BQF) Award for Induction Training Program re-structuring.
Dualcitizenship
British / Turkish
Technology & Languages
Microsoft Office Suite, LMS Systems, CRM Software, Fluent in English and Turkish
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Social Media & Web Search Evaluator
Independent Contractor
10.2022 - Current
Operations Team Manager
Conectys Multilingual People Services Ltd
05.2020 - 08.2022
Learning & Development Manager
AXA Assistance Group (UK & France)
01.2012 - 02.2017
Learning & Development Specialist
WhiteConcierge (Euram Bank)
02.2011 - 01.2012
Trainer
WhiteConcierge (Euram Bank)
08.2008 - 02.2011
Customer Service Specialist
Travelex Global and Financial Services
01.2003 - 08.2008
Oxford Brookes University
MBA from Human Resources Development
04.2001 - 04.2003
Istanbul University
BA in Media Studies, Broadcasting, Journalism, and Public Relations
04.1995