Muideen Fatokun
Istanbul
Summary
Friendly Customer Retention Specialist succeeds in identifying customer needs and utilizing inbound and outbound retention strategies. Professional telephone demeanor with sound knowledge of sales retention. Uses problem resolution and de-escalation techniques effectively.
Overview
3
3
years of professional experience
Work History
Retention Specialist
TM Marketing
Maslak Sariyer
01.2024 - Current
- Build and maintain strong relationships with existing clients, understanding their investment needs, risk tolerance, and financial goals.
- Conduct comprehensive reviews of clients' investment portfolios, analyzing their current holdings, performance, and diversification to identify opportunities for optimization and growth.
- Provide investment advice and recommendations based on clients' financial objectives, market conditions, and investment strategies, helping them make informed decisions about their investments.
Medical Tourism Specialist
International Plus Clinic
Istanbul
09.2023 - 01.2024
- Conduct consultations with potential clients to understand their dental or aesthetic needs, preferences, and expectations.
- Work closely with clients and medical professionals to develop customized treatment plans tailored to each client's unique needs and goals.
- Provide accurate and transparent pricing information for various treatments and packages, including treatment costs, accommodation, travel arrangements, and additional services.
Academic Advisor
Turkey Campus
Istanbul
01.2023 - 08.2023
- Evaluated transfer credits from other institutions and determined how they would apply toward a degree program.
- Provided customer service to families inquiring about the admissions process and program offerings.
- Collaborated with financial aid officers to provide comprehensive information on tuition, scholarships, and financial aid options.
Telesales Specialist
Valington Homes and Properties Ltd
Abuja
07.2021 - 09.2022
- Developed and maintained relationships with clients to understand their needs and provide tailored solutions
- Utilized CRM software to track leads, manage customer interactions, and optimize the sales process.
- Developed strategies for retaining current customers as well as acquiring new ones.
Education
Bachelor of Science - Business Administration And Management
University of Ibadan
NigeriaSome College (No Degree) - Full Stack Engineering | Frontend
Alx Software Engineering
Kenya | OnlineSome College (No Degree) - Software Engineering | Frontend
Jagaad Academy
Europe | OnlineSkills
- CRM systems for telesales optimization
- Tech-savvy with a quick grasp of new software and tools
- Exceptional English communication skills are vital for engaging with clients, conveying information persuasively, and building rapport remotely
- Contract Negotiation
- Persuasion techniques
- Customer Relations
Availability
Ready to start immediately.
Personal Information
Title: Digital Nomad
References
References available upon request.
Timeline
Retention Specialist
TM Marketing
01.2024 - Current
Medical Tourism Specialist
International Plus Clinic
09.2023 - 01.2024
Academic Advisor
Turkey Campus
01.2023 - 08.2023
Telesales Specialist
Valington Homes and Properties Ltd
07.2021 - 09.2022
Bachelor of Science - Business Administration And Management
University of Ibadan
Some College (No Degree) - Full Stack Engineering | Frontend
Alx Software Engineering
Some College (No Degree) - Software Engineering | Frontend
Jagaad Academy