Excel, Word, PowerPoint


With over 15 years of experience in luxury hospitality, I specialize in Front Office operations and guest engagement, currently serving as a Front Office Manager. Throughout my career, I’ve had the opportunity to work across different areas of hotel operations, including food & beverage — an experience that has broadened my understanding of the full guest journey.
My core strength lies in creating exceptional guest experiences and building strong human connections. I lead with empathy and precision, ensuring team alignment and operational consistency. My approach to leadership is grounded in trust, communication, and results.
While I remain deeply passionate about the front office, I also bring valuable insight from the F&B side, which enhances my ability to deliver holistic service quality.
I’m focused on continuing my journey toward upper-level hotel management, aiming to contribute to and grow within brands that value integrity, excellence, and innovation.
Customer service
Relationship building
Documentation and control
Administrative skills
Excel, Word, PowerPoint
Opera Cloud
Opera PMS
Suite 8
Essential Front Office
World cuisines and global food culture
Wellness & Lifestyle
Biking
Management on the basis emotional
Certificate of St Regis Butler Service Mastery
Service Gygiene Training
Essential Front Office
Essential Reservations