Muhammet Taha Dinc

• Designed, implemented, and maintained Identity and Access Management (IAM) solutions, with a primary focus on One Identity IAM platform.
• Conducted thorough assessments of clients' security requirements and recommended appropriate IAM strategies to meet their needs.
• Collaborated with cross-functional teams to integrate IAM solutions seamlessly into clients' existing IT infrastructure.
• Provided ongoing support and troubleshooting for IAM systems, ensuring optimal performance and security posture.
• Delivered training sessions to clients' IT personnel on the use and administration of IAM systems.
• Acted as a subject matter expert on One Identity IAM platform, staying updated on latest features and best practices.
• Successfully managed multiple IAM projects simultaneously, adhering to timelines.

• IAM platform and staying abreast of industry trends and best practices.
• Contributed effectively to the successful management of multiple IAM projects, demonstrating strong organizational skills and attention to detail.
• Successfully obtained certification in Identity and Access Management (IAM) and Professional Scrum Master Level 1 (PSM 1) during tenure as an Associate, enhancing expertise and contributing to project success.

• Built strong relationships with clients through effective communication and understanding their needs, promoting repeat business opportunities.
• Led change management efforts by developing comprehensive strategies that ensured smooth transitions during project implementation.
• Streamlined project processes by implementing efficient management techniques, leading to timely completion of projects.
• Collaborated with various departments to ensure seamless integration of project components into existing systems or processes when required.

• Improved application reliability with thorough code reviews and debugging efforts, resulting in fewer reported errors over time.
• Managed multiple projects simultaneously while adhering to strict deadlines, ensuring timely delivery of quality products.
• Maintained strong relationships with stakeholders by providing clear communication on project progress and addressing concerns promptly.
• Reduced customer support tickets by creating comprehensive user guides and FAQs for common technical issues.

• Kept up-to-date with industry trends and advancements, allowing for more informed support recommendations when assisting customers.
• Maintained detailed records of customer interactions for reference in future support cases, ensuring consistency in issue resolution.
• Enhanced team efficiency by streamlining support processes and implementing best practices for handling customer inquiries.
• Spearheaded cross-functional initiatives between the software support team and other departments, improving company-wide understanding of product capabilities.
• Provided remote assistance to clients experiencing technical difficulties, reducing downtime and minimizing disruptions to their operations.

Working for BSH Global as PIM Support. Main purpose of
my position is directing the requests coming from our
end-users, actualization of websites, data triggering-feeding, developing queries in Oracle SQL to analyze &
report using the information available in the database,
fixing login failure problems, server maintenance,
controlling the services/jobs and log tracking. Checking
and exporting the cloud/S3 media links for product shots
(main images of assets on the webpages) and besides all,
arranging desktop share and quick skype
presentations/calls.

Finding solutions to problems with incoming tickets,
Technical analysis of the team's interventions, extraction
of the analyzes requested by the Servicedesk manage and
, category and person based as the quality of calls and to
take the necessary actions to analyze and examining calls
category- based and person-based.