Muhammet Sina Tüfekci
Reception And Management
Istanbul
Summary
Professional and knowledgeable senior receptionist versed in administrative support and customer service. Offering 4 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.
Overview
6
6
years of professional experience
1
1
Certification
3
3
Languages
Work History
Reception
Time Hotel Mecidiyeköy
10.2023 - 08.2024
- Assisted in the hiring, training, and mentoring of new staff members, fostering a collaborative work environment focused on excellent customer service.
- Developed strong relationships with local businesses and vendors, creating valuable partnerships that benefited both parties.
- Provided support to colleagues during challenging situations by offering assistance, guidance, and encouragement as needed.
- Ensured compliance with health and safety regulations by conducting regular facility inspections and addressing any concerns immediately.
- Optimized room occupancy rates by closely monitoring reservations and coordinating with housekeeping to ensure timely room availability.
Reception
The Constantine Hotel
11.2021 - 05.2023
- Provided excellent customer service at reception, greeting clients warmly and efficiently handling appointment scheduling and billing inquiries.
- Cultivated a professional office environment by managing reception duties, greeting clients, and fielding phone calls.
- Maintained a clean reception area that created an inviting atmosphere for visitors while also adhering to health guidelines during pandemic periods.
- Performed administrative or clerical duties such as filing, reception, scheduling, data entry and patient registration.
Waiter/Bartender
Celal Sultan Hotel
04.2019 - 08.2020
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Bellboy
Hotel Halı
12.2018 - 03.2019
- Enhanced guest satisfaction by promptly handling luggage and personal items during check-in and check-out processes.
- Streamlined hotel operations through effective communication with front desk staff, housekeeping, and maintenance personnel.
- Promoted a professional image of the hotel by adhering to uniform and grooming standards at all times.
- Notified front desk manager of any guest issues in need of additional attention.
- Escorted guests to assigned rooms and transported luggage.
Education
High School Diploma -
Tirebolu Piri Reis Mesleki Ve Teknik Anadolu Lise
Giresun, Turkey 04.2001 -
Skills
Reception Management
Reception duties
Marketing
Staff Management
Problem-Solving
Teamwork and Collaboration
Certification
STCW
Timeline
STCW
11-2024
Reception
Time Hotel Mecidiyeköy
10.2023 - 08.2024
Reception
The Constantine Hotel
11.2021 - 05.2023
Waiter/Bartender
Celal Sultan Hotel
04.2019 - 08.2020
Bellboy
Hotel Halı
12.2018 - 03.2019
High School Diploma -
Tirebolu Piri Reis Mesleki Ve Teknik Anadolu Lise
04.2001 -