Muhammet Yavuz
Operations Team Leader
Kocaeli
Summary
I have over 8 years of experience at Akbank, currently serving as a Team Leader responsible for managing Mainframe-based End of Day (EOD) and Emergency (ODM) processes in the production environment. I focus on reducing manual steps and improving efficiency, actively working on automation initiatives—particularly in JCL editing, optimization, and designing new process flows.
Overview
10
10
years of professional experience
2
2
Certificates
1
1
Language
Work History
Operations Team Leader
AKBANK
Kocaeli
08.2017 - Current
Akbank | 2017 – Present
Managing the bank’s core system infrastructure with tools such as IBM z/OS, IBM MQ, Zeke, ASG-Zena, SDSF, CICS, and Omegamon. In addition, I have knowledge and hands-on experience with BKM, FTP, Informatica, Oracle DB, and Active Directory. Actively involved in system monitoring, administration, and troubleshooting processes within a large-scale corporate environment.
Technical Support Specialist
OSELO Technology Services Joint Stock Company
İstanbul
01.2017 - 07.2017
Oselo (Akbank Outsourcing Service) | 6 Months
Provided user and technical support within Akbank as part of Oselo’s outsourcing service. Assisted users with software installation, configuration, and usage guidance, while analyzing issues and delivering solutions through remote access and troubleshooting.
Remote Support Specialist
ÜNİTE Information Technologies Joint Stock Company
İstanbul
04.2015 - 05.2016
ÜNİTE Information Technologies | 1 year experience
Worked in the hardware maintenance and technical support team, gaining experience in IT infrastructure, hardware, servers, and various devices. Actively participated in maintenance, repair, and installation processes, while providing technical solutions to user requests.
Education
Master’s Degree in Cybersecurity -
Ahmet Yesevi University
Kazakistan08.2025
Department of Business Administration -
Anadolu University
Eskişehir07.2019
Associate Degree in Computer Programming -
Mersin University – Mut Vocational School
Mersin02.2015
High School Diploma in Database Programming -
Yenidoğan Multi-Program Anatolian High School
İstanbul06.2012
Skills
Mainframe Systems Experience: IBM z/OS, JCL, CICS
Certification
Database Fundamentals Course, BTK Academy
Timeline
Database Fundamentals Course, BTK Academy
01-2025
System Engineering, BTK Academy
01-2025
Operations Team Leader
AKBANK
08.2017 - Current
Technical Support Specialist
OSELO Technology Services Joint Stock Company
01.2017 - 07.2017
Remote Support Specialist
ÜNİTE Information Technologies Joint Stock Company
04.2015 - 05.2016
Master’s Degree in Cybersecurity -
Ahmet Yesevi University
Department of Business Administration -
Anadolu University
Associate Degree in Computer Programming -
Mersin University – Mut Vocational School
High School Diploma in Database Programming -
Yenidoğan Multi-Program Anatolian High School
Dil
English
Elementary (A2)
Referans
- Bora Yıldız – Shift Supervisor | +90 536 383 0612
- Sezgin Çakır – Operations Team Leader | +90 532 606 5204
- Cengiz Tezcan – Monitoring Systems Team Manager | +90 535 662 3848