Muhammet Gedik
Senior Service Engineer
Yenimahalle
Summary
Mechanical engineer with over a decade of experience in energy systems and field service operations. I’ve led power generation projects involving cogeneration, trigeneration, landfill gas, and diesel engines across various regions in Turkey. Over the years, I’ve focused on improving service efficiency, managing technician teams, and maintaining customer satisfaction—even under high-pressure conditions. Comfortable with both hands-on field work and coordinating remotely with international teams. Completed MBA in 2024 to further strengthen my leadership and strategic skills.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
12
12
Certifications
1
1
Language
Work History
Senior Service Engineer
Borusan Makine Ve Güç Sistemleri (Caterpillar Dealer)
12.2019 - Current
- Managed field projects involving cogeneration, trigeneration, biogas, landfill gas, and diesel power systems.
- Planned and supervised technician activities for warranty, breakdown, and preventive maintenance operations.
- Drove customer satisfaction through proactive communication and timely service execution.
- Delivered technical and commercial proposals and managed spare parts sales.
- Ensured safety and operational efficiency across all power system field operations.
- Coordinate annual budget planning for active projects.
- Provide technical input to contract teams on LTPs and Project scoping.
- Maintain strong client relationships; reassigned in 2025 to resolve two critical, potentially legal disputes.
- Achieved a 10% increase in performance year-over-year through Technician Productivity and Labor Utilization initiatives.
Field Service Engineer
ULMA Packaging
06.2019 - 12.2019
- Planned and executed technical service activities, including installation and commissioning of packaging machines.
- Communicated with Spanish HQ for technical resolutions; submitted service reports via RPS.
Field Service Engineer
Andritz
11.2016 - 06.2019
- Represented the Munich HQ in Türkiye as the only local engineer.
- Provided technical services for centrifuge systems, managed customer relations.
- Regularly submitted reports and CRM updates in English.
- Assisted sales teams with pre-sales consultations, helping to customize product offerings based on client requirements and expectations.
Quality Control Engineer
Selah Shipyard
11.2015 - 11.2016
- Conducted quality inspections in shipbuilding and repair projects to ensure structural and technical compliance.
- Ensure international maritime standards and classification society requirements.
- Collaborated with engineering and production teams to enhance manufacturing quality and reduce defects.
Oceangoing Watchkeeping Engineer
Genel Denizcilik
09.2011 - 09.2016
- Operated and maintained two-stroke and four-stroke engines onboard vessels.
- Applied practical knowledge on separators, compressors, pumps, and various marine machinery.
Education
MBA - Business Administration
Hacettepe University
Ankara, Turkey 04.2022 - 01.2024
Bachelor's - Naval Architecture and Marine Engineering
Yıldız Technical University
Istanbul, Turkey 04.2005 - 01.2011
Skills
Field service experience
Technical solution development
Maintenance scheduling
Network configuration
Cost control
Organizational skills
Certification
Caterpillar Gas Engine Training
Timeline
MBA - Business Administration
Hacettepe University
04.2022 - 01.2024
Senior Service Engineer
Borusan Makine Ve Güç Sistemleri (Caterpillar Dealer)
12.2019 - Current
Field Service Engineer
ULMA Packaging
06.2019 - 12.2019
Field Service Engineer
Andritz
11.2016 - 06.2019
Quality Control Engineer
Selah Shipyard
11.2015 - 11.2016
Oceangoing Watchkeeping Engineer
Genel Denizcilik
09.2011 - 09.2016
Bachelor's - Naval Architecture and Marine Engineering
Yıldız Technical University
04.2005 - 01.2011