Muhammed Yigit Ozcan
IT Support Specialist - Product Specialist
Istanbul,34
Summary
A technically proficient and communication-oriented IT support specialist with diverse experience across media and retail technology environments. Currently providing fast and effective technical support at KRT TV, ensuring smooth operations under high-pressure conditions. Previously served at Apple as a Product Specialist and Group Demo Trainer, gaining strong skills in user education, product presentation, and customer engagement. Completed an IT internship at Ciner Yayın Holding, where I developed hands-on experience with corporate IT infrastructure and collaborative team workflows. With a well-rounded background in both technical support and user-facing roles, I bring a reliable, adaptable, and solution-focused approach to every task.
Overview
2
2
years of professional experience
2
2
Certifications
1
1
Language
Work History
IT Support Specialist
Kültür Radyo Ve Televizyon Yayıncılık A.Ş.
02.2025 - Current
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Configured systems according to prescribed software and hardware frameworks.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
Product Specialist
Appe Gürgençler
09.2024 - 01.2025
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Reviewed and analyzed customer feedback, incorporating valuable suggestions into future product iterations.
- Strengthened brand loyalty by hosting informative workshops that highlighted the latest features of Apple products.
- Leveraged data-driven insights to monitor sales performance, identify areas for improvement, and implement targeted strategies accordingly.
- Provided expert guidance on Apple products, empowering customers to make informed decisions while purchasing devices or accessories.
- Delivered engaging product demonstrations to showcase the unique features and benefits of Apple products.
- Implemented effective merchandising strategies to optimize store layout and increase visibility of key products.
- Cultivated long-term customer relationships through exceptional service and follow-up support.
Information Technology Intern
Ciner Medya Holding
09.2023 - 07.2024
- Installed and configured software and hardware.
- Resolved technical issues quickly, minimizing disruptions to business operations.
- Enhanced system efficiency by troubleshooting and resolving hardware and software issues.
Education
High School Diploma -
04.2001 -
Skills
Software installation
Affiliations
- Okan Ozan Batmaz
- +90 (537) 510 59 59
- Can ( Ciner ) Yayın Holding - IT Specialist
- Özcan Kürelioğlu
- +90 (536) 885 87 41
- Kültür Radyo ve Televizyon Yayıncılık ( KRT TV ) - Technical Manager
- İlhan Atılcan
- +90 (533) 513 00 23
- Can ( Ciner ) Yayın Holding - Data Processing Engineer
- Kezban Kuyukazan
- +90 (537) 517 84 97
- Apple Gürgençler - Store Manager
Certification
Learn Next.JS - LinkedIn
Timeline
IT Support Specialist - Kültür Radyo Ve Televizyon Yayıncılık A.Ş.
02.2025 - Current
Excel İpuçları - LinkedIn
10-2024
Product Specialist - Appe Gürgençler
09.2024 - 01.2025
Learn Next.JS - LinkedIn
09-2024
Information Technology Intern - Ciner Medya Holding
09.2023 - 07.2024
Mareşal Fevzi Çakmak Çok Programlı Anadolu Lisesi - High School Diploma,
04.2001 -