Muhammed Hüseyni GÖNÇ
Telecommunications And IT Support Specialist
İstanbul, Sancaktepe
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work History
Team Leader
Turkish Airlines
Istanbul
04.2015 - Current
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Participated in cross-functional team-building activities.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Financial Reporting Analyst
Halk Bank
Istanbul
02.2012 - 04.2015
- Promoted successful investment plans with well-organized and smooth presentations.
- Evaluated investment potential of companies with thorough assessments of historical data, operational activities and future objectives.
- Developed and deepened client relationships to cement profitable partnerships.
- Orchestrated client-centered financial packages factoring in current market trends.
IT Support Specialist
MEF International School
İstanbul
12.2010 - 02.2012
- Created help desk tickets, troubleshot and resolved desktop issues.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Configured hardware and granted system permissions to new employees.
Education
Master of Business Administration - Business And Technology Management
University of Istanbul Technical
Istanbul, Turkey 07.2021 - 08.2022
Bachelor of Business Administration - Business Administration
University of Anadolu
Eskişehir/Turkey 10.2011 - 12.2015
Vocational College - Computer Programming
University of Selçuk
Konya, Turkey 10.2007 - 11.2009
Skills
Technical Support
Performance improvement
Multitasking Abilities
Teamwork and Collaboration
Interpersonal Communication
Analytical and Critical Thinking
Dependable and Responsible
Self-Motivated
Safety processes and procedures
Daily workflow improvement
Client Service
Knowledgeable in [System]
Staff education and training
Maintenance and Repair
Decision-Making
Teambuilding
Inventory coordination
Complaint resolution
CRM
Creative problem solving
Administrative support
Timeline
Master of Business Administration - Business And Technology Management
University of Istanbul Technical
07.2021 - 08.2022
Team Leader
Turkish Airlines
04.2015 - Current
Financial Reporting Analyst
Halk Bank
02.2012 - 04.2015
Bachelor of Business Administration - Business Administration
University of Anadolu
10.2011 - 12.2015
IT Support Specialist
MEF International School
12.2010 - 02.2012
Vocational College - Computer Programming
University of Selçuk
10.2007 - 11.2009