Muhammed Bahattin Sevim

Receptionist

Grand Aras Hotel & Suites Istanbul Sisli

05.2017 - 05.2022

Maintained confidentiality of information regarding clients and company.
Responded to inquiries from callers seeking information.
Answered phone promptly and directed incoming calls to correct offices.
Confirmed appointments, communicated with clients, and updated client records
Corresponded with clients through email, telephone, or postal mail
Answered central telephone system and directed calls accordingly
Answered phone promptly and directed incoming calls to correct offices
Managed multiple tasks and met time-sensitive deadlines
Responded to inquiries from callers seeking information
Maintained confidentiality of information regarding clients and company
Kept reception area clean and neat to give visitors positive first impression
Resolved customer problems and complaints
Restocked supplies and submitted purchase orders to maintain stock levels
Provided clerical support to company employees by copying, faxing, and filing documents
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
Handled cash transactions and maintained sales and payments records accurately
Assisted with onboarding new clients and securing paperwork completion
Maintained visitor log for entering and leaving facility for security purposes
Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
Sorted, received, and distributed mail correspondence between departments and personnel
Organized, maintained and updated information in computer databases
Scheduled office meetings and client appointments for staff teams
Monitored and screened visitors to verify accessibility to inter-office personnel
Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data
Collected and distributed messages to team members and managers to support open communication and high customer service
Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments
Helped office staff prepare reports and presentations for internal or client-related use
Collected [Type] payments, processed transactions and updated relevant records
Routed incoming mail and messages to relevant personnel without delay
Operated multi-line telephone system to answer and direct high volume of calls
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages
Compiled information from files and research to satisfy information requests
Handled assignments independently with good judgement and critical thinking skills

Bellboy

Crowne Plaza İstanbul Harbiye

04.2014 - 04.2016

Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart
Explained important features of guest rooms to travelers
Notified front desk manager of any guest issues in need of additional attention
Greeted arriving guests and assisted with luggage, sports equipment and pets
Escorted guests to and from rooms and assisted with baggage

Bellboy

Nidya Hotel Galataport

06.2013 - 08.2013

Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
Explained important features of guest rooms to travelers.
Responded immediately to any guest requests or concerns and promptly resolved issues.
Greeted arriving guests and assisted with luggage, sports equipment and pets.

Summary

Overview

Work History

Receptionist

Bellboy

Bellboy

Education

High School Diploma -

Skills

Timeline

Receptionist

Bellboy

Bellboy

High School Diploma -

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