Muhammed Yasin
Customer Service And Sales Supervisor
Istanbul
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Overview
16
16
years of professional experience
13
13
years of post-secondary education
3
3
Languages
Work History
Customer Service Supervisor
Teleperformance
Istanbul, Türkiye
02.2022 - Current
- Coached employees through day-to-day work and complex problems.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Created, prepared, and delivered reports to various departments.
- Meeting with the partners to verify task completion, solve the project problems, meeting tight deadlines, and schedules.
- Recruited and trained new members of the team.
Back Office and Administration Specialist
Telus International
Istanbul
05.2020 - 02.2022
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Developed and presented sales strategies to increase target market sales.
- Supervised processing of orders, order tracking and delivery of goods
- Managed back-office sales team through coaching and sales technique training.
- Fielded customer questions to share information about products, availability, and pricing.
Sales Manager
A&M Real Estate
Istanbul
05.2019 - 05.2020
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Build a full scale sales operation from the ground up.
- Agreement and contract negotiation with construction companies for marketing their real estate projects.
- Updating prices and data on the website and overseeing the CRM software.
- Established and cultivated solid business relationships with new or existing customers.
Social Media Specialist
Natural Clinic
Istanbul
01.2019 - 05.2019
- Categorizing and entering the customers data into CRM.
- Follow up the advertising campaigns.
Customer Service Representative
Çağberk
Istanbul
06.2016 - 09.2018
- Department of international finance, dealing with customers from all over the world.
- Representative of the companies shows in Istanbul and Bursa.
- Converting leads to deals.
Communicable Diseases Manager
Directorate Of Health
Dair-Ezzor, Syria
04.2008 - 07.2015
- Submit monthly reports to the Health Directorate.
- Giving educational lectures on preventive medicine and methods of preventing infectious diseases.
Owner of Electric Shop
XDA
Dair-Ezzor, Syria
02.2013 - 06.2015
- Electronic sales.
- Software maintenance for phones and laptops.
Education
Public Health And Preventive Medicine -
10.2007 - 07.2007
Bachelor Degree Of Mathematics -
10.2008 - 08.2013
Master Of Business Administration -
09.2023 - Current
Master Of Technology Management -
11.2015 - Current
Skills
Customer Experience
Sales Skills
Team Management
Business administration
Strategic planning
Computer Skills
- Maintenance A++.
- Windows / Mac OS.
- Microsoft Office.
- CRM / Sales force.
- Visual Basic / C++
Timeline
University of The People - Master Of Business Administration,
09.2023 - Current
Customer Service Supervisor - Teleperformance
02.2022 - Current
Back Office and Administration Specialist - Telus International
05.2020 - 02.2022
Sales Manager - A&M Real Estate
05.2019 - 05.2020
Social Media Specialist - Natural Clinic
01.2019 - 05.2019
Customer Service Representative - Çağberk
06.2016 - 09.2018
Syrian Vertical University - Master Of Technology Management ,
11.2015 - Current
Owner of Electric Shop - XDA
02.2013 - 06.2015
Al-Furat University - Bachelor Degree Of Mathematics,
10.2008 - 08.2013
Communicable Diseases Manager - Directorate Of Health
04.2008 - 07.2015
Health Institute - Public Health And Preventive Medicine,
10.2007 - 07.2007