Muhammed Najjar
Highschool/SAT Student
Istanbul,Fatih
Summary
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Multi-talented Sales Clerk focused on being productive and providing first-rate service to all customers. Enthusiastic about resolving issues and maximizing company revenue with loyal, happy customers. Skilled Sales Clerk adept at operating in fast-paced retail environments. Proficient in cash register operations, bagging, and returns procedures.
Dependable Translator with terrific work ethic and expertise in managing tasks in quick-paced settings. Drove customer loyalty by promptly offering assistance. Committed to engaging customers and maintaining positive, customer-focused store environment.
Overview
2
2
years of professional experience
Work History
Food Waiter
Antepli Serifoglu
05.2024 - 07.2024
- Increased table turnover rate by promptly taking orders, serving food, and addressing any customer concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Improved overall efficiency by assisting coworkers during peak hours or as needed to maintain smooth operations.
- Consistently received positive feedback from customers regarding both food quality and level of service provided.
- Handled customer complaints diplomatically by listening attentively to concerns and working towards a satisfactory resolution.
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Fostered a welcoming environment for all guests through attentive service, anticipating needs before they arise.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Informed customers about daily and seasonal specials.
- Trained new servers on restaurant policies and procedures.
Tourism Agent
Emir Istanbul Tourism
06.2023 - 10.2023
- Informed clients of policies and procedures.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Resolved caller issues quickly and thoroughly.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Obtained client information by answering telephone calls.
- Adopted customer feedback in process and system improvement initiatives.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Established strong customer relationships, building recommendations and loyalty.
Sales Clerk
Experience Corner
05.2022 - 10.2022
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Kept front check out area clean and organized for efficient service.
- Scanned merchandise and bagged using appropriate strategies for different items.
Education
No Degree -
Cibali Şehit İlhan Varank Anadolu Lisesi
Istanbul, Turkey 04.2001 -
Skills
Professional Appearance
Allergy awareness
Customer service focus
Salesmanship
Warm and Friendly
Attention to Detail
Clear Communication
Organizational Skills
Relationship Building
Multitasking Abilities
Adaptability
Problem-Solving
Customer service and care
Sales expertise
Customer Retention
Client Service
Languages
Arabic, English
Native language
Turkish
Advanced
C1
Spanish
Beginner
A1
Interests
Translation
Salesmanship
Teaching languages
Organizing
Exercising
Football
Healthy food
Computers
Timeline
Food Waiter
Antepli Serifoglu
05.2024 - 07.2024
Tourism Agent
Emir Istanbul Tourism
06.2023 - 10.2023
Sales Clerk
Experience Corner
05.2022 - 10.2022
No Degree -
Cibali Şehit İlhan Varank Anadolu Lisesi
04.2001 -