Muhammed Alaa
Student
Antalya,07
Summary
Proven achiever in customer service, demonstrated at Dondurma Dukkani by exceeding performance metrics and employing active listening to enhance customer satisfaction. Skilled in data entry and problem-solving, adept at increasing transaction values through effective upselling. Committed to continual improvement and excellence, leveraging both interpersonal skills and technical abilities to drive results and foster client retention.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Dondurma Dukkani
05.2024 - 09.2024
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Implemented upselling techniques to increase average transaction value and drive additional revenue growth.
Customer Assistance Representative
Arap Home Constructions
05.2022 - 09.2022
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Maintained high levels of customer retention with proactive relationship-building strategies.
Assistant
Alaa Ambalaj
Antalya, Antalya
06.2021 - 09.2021
- My main responsibility was data entry of the firm and assist online sales team by responding to the orders coming from customer on line
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
High School Diploma -
MMBAL
Antalya, Turkey 04.2001 -
Bachelor of Arts - Architect Mimarlik
Antalya Bilim University
Antalya 09.2024 - Current
Skills
Customer Service
Active Listening
Product Knowledge
Call Management
Problem-solving abilities
Data Entry
Timeline
Bachelor of Arts - Architect Mimarlik
Antalya Bilim University
09.2024 - Current
Customer Service Representative
Dondurma Dukkani
05.2024 - 09.2024
Customer Assistance Representative
Arap Home Constructions
05.2022 - 09.2022
Assistant
Alaa Ambalaj
06.2021 - 09.2021
High School Diploma -
MMBAL
04.2001 -