MUGE GOKCE

ead and report end-to-end Digital Transformation Program; ensuring alignment with business objectives and strategic goals.

• Managed Program Level Digital Transformation projects to ensure projects were in compliance and efficiently managed.
• Prepared regular status reports to Steering Committee.

KEY PROJECTS:

Mobile Customer Onboarding:

• Within scope of Digital Transformation Program, it is aimed to turn potential customers into our bank customers through Halkbank Mobile Banking 'Become Customer' function.
• Liaise with various groups such as legal, compliance, credit and operations to remove roadblocks impeding onboarding process
• Led and managed staff of 40 team members engaged in administering complex IT infrastructure ID?, video call with real-human agent, Mobile Backend/Frontend developments, UI/UX, core banking api integrations, anti-money laundering (AML) and e-KYC checks to meet regulatory requirements.
• Scrum team management, Agile, Waterfall
• Negotiated and managed third-party contracts related to project deliverablesCoordinated with external vendors to deliver IT project components

Automated Decision Engine Implementation for Corporate Credits

• Develop and manage RFQ, RFP, scoring of proposals, coordination of vendor demonstration, weighting of scoring and reference checks and present recommendation to the Executive Leadership for automated decision engine solution alternative
• Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines
• Designed and implementied Credit risk rules for application Experian Powercurve Originations on decisioning system. Understanding of REST principals and experience of working with REST APIs.

• Involved in company wide Business Process Management and Electronic Document Management System Projects
• Managed change requirements of Corporate Credit products and processes at all scales ranging from minor defect fixes & enhancements to the development of new applications
• Achieved by consistently and effectively working with both sides - delivery business and internal IT service- right from design stage through to implementation.

• Efficiently implemented Bank wide Data Warehouse Module to support and assist clients to improve their business performance in areas of financial consolidation, budgeting, forecasting and planning.
• Responsible for development and deployment of data warehousing project throughout organization. Successfully delivered project outputs to program and on budget (€500k)
• Prepared robust project plan and managed project risks efficiently. Reported regularly to managers on project budget, progress, and technical problems
• Involved in gathering, analyzing, and documenting business requirements, functional requirements for SAP Business Objects Universes and Reports.
• Maintenance, support, administration of SAP Business Objects 6.5 environment. Involved in designing and Building of Universes, Classes and Objects.

• Managed multi-dimensional teams to execute projects effectively and efficiently; coordinated multiple project work streams with shared resources. Managed vendor work and contracts.
• Coordinated, planned & documented project based requirement analysis, feasibility reports, functional & technical analysis, product research & analysis, procurement process tracking, user acceptance test coordination and project implementation management.
• Executed post implementation review process for completed software development projects in production.
  Some Sample Projects Undertaken: Foreign Trade Enhancements on Business Internet Banking, Cash Management Product Enhancements, Pension, New Turkish Lira

• Participated card and data migration projects following acquisition of Benkar A.Ş. in September 2002 by HSBC.
• Participated in efforts at HSBC Turkey to develop PMO (Project Management Office) in line with HSBC global standards.
• Led Portfolio Management activities to enable corporate decision making for HSBC’s global, regional and domestic projects
• Coordinated preparation of Annual Technology Plan by conducting project portfolio modelling
• Prepared regular status reports and made recommendations to IT Steering Committee
• Worked with IT and Change Owners through annual budget cycle

• Performed business analysis activities in POS software upgrade & installment, store card functional enhancement projects
• Interacted with internal customers to understand business needs and translate into requirements and project scope