Muammer Ipekcioglu

· Serve as the first point of contact and welcoming face of the hotel, ensuring a positive guest experience from arrival to departure.

· Assist guests with luggage, provide detailed information about hotel facilities (rooms, restaurants, gym, spa), and conduct thorough room orientations.

· Coordinate with reception to resolve room change requests and accommodate guest preferences to maximize satisfaction.

· Support front desk operations, including handling external and internal calls in the absence of a receptionist.

· Assist during hotel events and club member activities, ensuring smooth service and guest support.

· Act as a liaison between guests and departments (housekeeping, technical service), bridging communication where language support is needed.

· Provide concierge services such as city information, restaurant recommendations, and reservations.

· Maintain lobby order and support managers and department heads with guest-related requests.

• Welcomed and assisted guests with check-in and check-out procedures.
• Coordinated with reception and concierge to handle special guest requests.
• Gained practical experience in hospitality operations and guest relations, strengthening service and communication skills.
• Transitioned to Soho House Istanbul to pursue broader responsibilities and career growth in guest services.

• Handled laboratory sample reception processes with precision and attention to detail in a fast-paced environment.
• Selected for a two-week training program in Dubai, enhancing technical knowledge and strengthening English language skills.
• Supported the company’s marketing team by translating Turkish content for social media into English, ensuring accuracy and brand alignment.
• Transitioned to the hospitality sector to pursue long-term career goals in .tourism.

• Assisted Core Task Team with tax-related documentation and reporting.
• Gained valuable experience in corporate tax and compliance.
• Assisted in tax-related projects, including a one-day field assignment outside the city, strengthening adaptability and problem-solving skills.

· Coordinated surgery schedules, prepared daily operation lists, and entered procedure fees in collaboration with doctors and medical staff.

· Assisted patients through admission and discharge processes, ensuring clear communication and smooth service delivery.

· Worked closely with pathology, outpatient clinics, nursing services, and finance to maintain accurate records and efficient workflows.

· Developed strong organizational, communication, and multitasking skills while supporting both patients and hospital staff in a high-pressure environment.

· Started as a Bellboy-Trainee as part of final-year internship program and was offered a full-time position upon successful completion.

· Assisted guests during arrival and departure, ensuring a smooth and welcoming experience.

· Supported reception, concierge, and One Touch Service (switchboard) departments, gaining multi-departmental hospitality experience.

· Improved English communication skills significantly through daily interactions with international guests.

· Earned recognition from supervisors and colleagues for professionalism and guest-oriented approach.

· Left the position to fulfill mandatory military service.

• Gained cross-departmental experience in Front Office, Housekeeping, Room Service, and F&B Sales/Marketing.
• Developed understanding of interdepartmental coordination and guest satisfaction in a luxury hotel environment.