M. Serdar Akoğlu

During my tenure as a Post-Sales Support Engineer and subsequently as Manager at Karel Electronics, I led a team responsible for providing technical support and solutions for the company's communication systems. In my role as Manager, I oversaw a team dedicated to IP PBX and special communication systems, managing technical support efforts and ensuring customer satisfaction. My responsibilities included:

Team Leadership: Directing a team of support engineers in delivering exceptional post-sales technical support and solutions, focusing on IP PBX and special communication systems such as military communication systems.

Technical Oversight: Overseeing troubleshooting efforts to diagnose and resolve technical issues promptly, minimizing downtime and ensuring continuous operation of communication systems.

Customer Engagement: Conducting training sessions and workshops for customers to enhance their understanding and efficient use of Karel's products and services.

System Implementation and Optimization: Leading installation and configuration projects to meet customer requirements and specifications, collaborating closely with development teams to address product issues and enhance user experience.

Documentation and Strategy: Developing and maintaining comprehensive technical documentation, including user manuals and support guides, and contributing to strategic planning for customer support and system enhancements.

My experience in these roles at Karel Electronics has deepened my expertise in post-sales support management, technical troubleshooting, customer training, and strategic leadership, pivotal in achieving successful implementation and maintenance of advanced communication systems.

During my tenure as a Post-Sales Support Engineer at Karel, I was responsible for providing technical support and solutions for the company's communication systems, particularly focusing on IP PBX and special communication systems, including communication protocols such as SIP, PRI, RTP etc.

Responsibilities:

• Technical Support: Provided post-sales technical support to customers, ensuring optimal performance and satisfaction with Karel's IP PBX and special communication systems such as military communication systems.
• Troubleshooting and Problem Solving: Diagnosed and resolved technical issues, minimizing downtime and ensuring continuous operation of communication systems.
• Customer Training: Conducted training sessions for customers to enhance their understanding and efficient use of Karel's products.
• System Installation and Configuration: Assisted in the installation and configuration of communication systems, ensuring they met customer requirements and specifications.
• Collaboration with Development Teams: Worked closely with the software development team to address and resolve any product issues, ensuring a seamless user experience.
• Documentation: Prepared and maintained detailed technical documentation, including user manuals and support guides.

My experience at Karel Electronics has equipped me with comprehensive knowledge in post-sales support, technical troubleshooting, and customer training, contributing to the successful implementation and maintenance of advanced communication systems.

During my tenure as a Project Manager at Geovision Group, we provided innovative solutions for companies of different scales to optimize their shipments, increase their revenues, and develop result-oriented strategies in sales and field management. Geovision Group technologies, accepted in more than 15 countries, continue to respond accurately to the needs of numerous companies, particularly the leading brands in the FMCG sector.

Responsibilities:

• Project Planning and Management: Planned and managed all project phases from inception to completion, ensuring timely delivery within budget.
• Client Relations: Conducted regular client meetings to understand their needs and provide the most suitable solutions.
• Software Development: Played an active role in developing our Geographic Information Systems (GIS) based flexible algorithms, working closely with software development teams to meet technical requirements.
• Team Leadership: Directed project teams, organized task assignments, and provided necessary support to achieve project goals.
• Market Research and Strategy Development: Conducted field research and market analysis to ensure projects aligned with strategic objectives.
• International Collaboration: Coordinated international collaborations on projects supporting the growth of global and local businesses through our office in Russia.

My experience at Geovision Group has helped me gain extensive knowledge in project management, software development, and client relations.