Mouna Ben Jazia
Sales Representative | Customer Care Specialist | Account Executive
Istanbul,Kağıthane
Summary
Results-driven sales and customer care professional with 5+ years of experience in B2B and B2C sales, account management, and customer service across multiple industries, including medical sales, SaaS, and student recruitment. Proven ability to drive revenue, optimize sales processes, and implement automated sales and marketing strategies. Strong background in CRM systems, Google Ads, Google Analytics, and Excel. Multilingual communicator fluent in Arabic, French, and English, with a beginner-level proficiency in Turkish. Currently pursuing an MBA at Arel University to deepen expertise in business strategy and international markets.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Student Recruitment & Visa Sales
Askuni
03.2024 - Current
- Driving student enrollment and visa application processes for international students
- Managing inbound and outbound sales, converting leads into successful enrollments
- Handling B2B partnerships with universities and educational institutions
- Using CRM systems to track prospects, follow up, and optimize the sales funnel
Account Executive
Seekmake
07.2023 - 12.2023
- Company Overview: Startup - SaaS & Automated Sales
- Managed B2B sales and automated sales processes for a SaaS-based company
- Led marketing and sales strategy to improve customer acquisition
- Worked with CRM tools to track client interactions and optimize conversion rates
- Collaborated with cross-functional teams to refine product-market fit
- Startup - SaaS & Automated Sales
Inbound Sales Representative
National Pen
02.2023 - 07.2023
- Handled inbound sales inquiries, providing tailored solutions to customer needs
- Upsold and cross-sold products, increasing average order value
- Maintained high customer satisfaction and retention rates
- Worked with CRM tools to track leads and improve conversion rates
Sales Representative
Viome
01.2021 - 01.2023
- Company Overview: Medical and health-tech company
- Managed B2B and B2C sales for Viome, a medical and health-tech company
- Developed strong client relationships, educating customers on medical products
- Achieved sales targets by leveraging consultative selling techniques
- Collaborated with the marketing team to refine sales strategies
- Medical and health-tech company
Education
Master of Business Administration (MBA) -
İstanbul ArelNiversitesi
10.2024 - Current
Bachelor - English literature and civilization
Faculty of Letters, Arts and Humanities of Manouba
10.2017 - 05.2020
Master - Linguistics
Faculty of Letters, Arts and Humanities of Manouba
10.2020 - 01.2022
Skills
- Customer Service
- B2B & B2C Sales
- Lead Generation & Prospecting
- Google Ads & Google Analytics
- Market Research & Competitor Analysis
Timeline
Master of Business Administration (MBA) -
İstanbul ArelNiversitesi
10.2024 - Current
Student Recruitment & Visa Sales
Askuni
03.2024 - Current
Account Executive
Seekmake
07.2023 - 12.2023
Inbound Sales Representative
National Pen
02.2023 - 07.2023
Sales Representative
Viome
01.2021 - 01.2023
Master - Linguistics
Faculty of Letters, Arts and Humanities of Manouba
10.2020 - 01.2022
Bachelor - English literature and civilization
Faculty of Letters, Arts and Humanities of Manouba
10.2017 - 05.2020