Customer Relationship Management (CRM)
Mostafa Hamdoun
Back Office / Customer Support Representive
Istanbul
Summary
Dynamic and detail-oriented professional with experience as a Physical Therapy Intern at Atlas University Hospital. Proven ability in data entry and time management, enhancing patient care through effective collaboration. Recognized for strong ethical decision-making and commitment to continuous improvement, contributing to a positive clinic environment and improved patient outcomes.
Professional with significant experience in back office operations. Skilled in data management, process improvement, and administrative support. Strong focus on team collaboration and result achievement, adaptable to changing needs. Reliable, organized, and efficient, with excellent problem-solving abilities.
Developed organizational and problem-solving skills in fast-paced administrative environment, seeking to transition into new field. Excels in data management and process optimization, ensuring smooth and efficient operations. Looking to leverage these transferrable skills to add value in new and challenging role.
Overview
1
1
year of professional experience
1
1
Certification
4
4
Languages
Work History
Physical Therapy Intern
Atlas University Hospital
Istanbul, Istanbul
06.2025 - 07.2025
- Continuously expanded professional knowledge by attending workshops, conferences, and trainings related to physical therapy best practices.
- Participated in weekly case reviews with supervising therapists to discuss patient progress, challenges faced, and potential solutions.
- Demonstrated strong ethical decision-making skills by adhering to all applicable laws, regulations, and professional standards in physical therapy practice.
- Contributed to a positive clinic environment by fostering strong relationships with colleagues, patients, and families.
- Coordinated scheduling with patients and staff members for efficient time management within the clinic setting.
- Provided hands-on assistance during manual therapy sessions, effectively supporting patients'' needs while ensuring their safety.
- Collaborated with multidisciplinary team members for comprehensive patient care and improved outcomes.
Back Office Specialist
Letonix
Istanbul, Istanbul
09.2024 - 07.2025
- Ensured timely completion of projects, prioritizing tasks based on deadlines and importance.
- Handled complex customer inquiries, resolving issues promptly and professionally while maintaining excellent customer service standards.
- Reduced processing errors with thorough attention to detail and adherence to established protocols.
- Maintained a high level of confidentiality, safeguarding sensitive information pertaining to company operations and client transactions.
- Maintained up-to-date knowledge of industry regulations and compliance requirements relevant to back-office functions; implemented necessary updates accordingly.
- Served as a reliable point of contact between various departments within the organization, expediting communication flow among teams.
- Implemented updated record-keeping systems, resulting in better organization and accessibility of critical documents for the entire team.
- Consistently met or exceeded performance metrics, contributing to the overall success of the back office team and company as a whole.
- Developed detailed reports, analyzing trends and presenting findings to management for strategic planning purposes.
- Input data into spreadsheets and databases.
- Supported staff on special assignments
Education
Bachelor's of Physical Therapy And Rehabilitation - Health Sciences
Istanbul Atlas University
Istanbul, Turkey 04.2001 -
Skills
Data entry expertise
Report generation
Time management
File organization
Mail handling
Excel spreadsheets
Customer relationship management (CRM)
Payment processing
Administrative support
Software
Excel
Spreadsheet
Zoiper
Certification
Neurological Rehabilitation Training - 2025
Workplace Safety
I am committed to maintaining a safe and healthy work environment. In my previous roles, I have consistently adhered to and promoted safety practices, which include:
Completing mandatory safety training and refresher courses to stay up-to-date with the latest industry standards.
Actively participating in risk assessments to identify and mitigate potential hazards.
Ensuring clear safety protocols are followed, including emergency evacuation plans, PPE usage, and reporting systems for incidents or near-misses.
Fostering a culture of safety by encouraging open communication and safety awareness through regular meetings and training sessions.
Timeline
Physical Therapy Intern
Atlas University Hospital
06.2025 - 07.2025
Neurological Rehabilitation Training - 2025
06-2025
Back Office Specialist
Letonix
09.2024 - 07.2025
Bachelor's of Physical Therapy And Rehabilitation - Health Sciences
Istanbul Atlas University
04.2001 -