Mostafa Abo Amsha
Call Center Representive
Istanbul,34
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Call Center Representative
Roots Clinic
11.2023 - 07.2024
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Sales Assistant
Actual Store
01.2023 - 09.2023
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff
Arabic Language Teacher
Private Tutoring
02.2014 - 05.2016
- Conducted regular assessments to monitor student progress, adjusting instructional methods as needed for optimal results.
- Supported diverse learners with tailored instruction designed to accommodate various learning styles and backgrounds.
- Enhanced student comprehension by incorporating diverse teaching methodologies and multimedia resources.
- Maintained detailed records of student progress, utilizing data-driven insights to inform future instructional decisions.
- Conducted regular assessments to monitor student progress, adjusting instructional methods as needed for optimal results
Education
Bachelor of Arts - Arabic Languge
Faculty of Arts And Humantities
Aleppo 04.2001 -
Skills
Customer Service
Customer Relationship Management
Call Control
Data Entry
Time Management
Flexible and Adaptable
Problem-Solving
Calm Under Pressure
Verbal Communication
Excellent Communication
Languages
Arabic
Native language
Turkish
Upper intermediate
B2
English
Intermediate
B1
Timeline
Call Center Representative
Roots Clinic
11.2023 - 07.2024
Sales Assistant
Actual Store
01.2023 - 09.2023
Arabic Language Teacher
Private Tutoring
02.2014 - 05.2016
Bachelor of Arts - Arabic Languge
Faculty of Arts And Humantities
04.2001 -
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