Monther Al Ali
Marketing And Sales Representative
Amman
Summary
Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Coffee Shop Manager
Deer Coffee House
Amman
12.2021 - 12.2022
- Delivered exceptional levels of customer service by expertly training and managing staff.
- Ordered supplies, coordinated receiving and oversaw storage in compliance with health code requirements.
- Covered business demands with well-organized schedule and delegation of assignments to coffee shop staff.
- Inspected coffee shop regularly for safety, healthy code, or maintenance concerns.
- scheduling shifts for baristas and wait staff, monitoring daily expenses and revenues and ordering supplies.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Developed unique events and special promotions to drive sales.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw daily coffee shop operations according to company policies.
- Set up daily drawers, verified totals and prepared cash deposits.
- Oversaw food preparation and monitored safety protocols.
- Purchased food and cultivated strong vendor relationships.
- Taught staff how to avoid conflicts by anticipating customer needs.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Internship Student
Desert Bedouins for Trade and Investment LLC
Amman
07.2020 - 08.2021
- Provided clerical support, addressing routine and special requirements.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Produced high-quality communications for internal and external use.
- Answered and transferred incoming telephone calls, taking messages for various staff members.
- Sorted, organized and maintained files.
- Completed research, compiled data and assisted in timely reporting.
- Took meeting notes and compiled paperwork to support department.
- Researched and reviewed information in support of daily objectives.
- Interacted with customers by phone, email or in-person to provide information.
Sales Representative
Hronisa Stores
Amman
03.2018 - 06.2019
- Process deals with customers
- Trained and mentored new sales representatives.
- Work on aftersales issues (like defects)
- Understand customer needs
- Organized sales paperwork, presented proposals and finalized contracts.
- Display all available items to the customers
- Convince customers in order to increase the invoice value
- Increased sales by offering advice on purchases and promoting additional products.
- Support marketing campaign planning and execution
- Write copy for social media posts, promotional emails, and other marketing collateral
- Assist in the creation of written, video, and image content for marketing channels
- Implemented brand marketing and sales campaigns.
Floor Seller
Nooray Stores
Amman
01.2017 - 01.2018
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Improved operations through consistent hard work and dedication.
- Process deals with customers
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Identified issues, analyzed information and provided solutions to problems.
- Display all available items to the customers
- Convince customers in order to increase the invoice value
- Reach a certain sales target based on monthly basis.
Floor Seller
Stradivarius Store
Amman
01.2016 - 12.2016
- Work on aftersales issues (like defects)
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Understand customer needs
- Display all available items to the customers
- Convince customers in order to increase the invoice value
- Reach a certain sales target based on monthly basis.
- Process deals with customers
- Onboarded new temps by entering employee information into systems.
Education
Bachelor Degree of Marketing - Marketing Management And Research
Applied Science Private University
Jordan, Amman 05.2016 - 05.2021
Skills
Data Collection and Analysis
Timeline
Coffee Shop Manager
Deer Coffee House
12.2021 - 12.2022
Internship Student
Desert Bedouins for Trade and Investment LLC
07.2020 - 08.2021
Sales Representative
Hronisa Stores
03.2018 - 06.2019
Floor Seller
Nooray Stores
01.2017 - 01.2018
Bachelor Degree of Marketing - Marketing Management And Research
Applied Science Private University
05.2016 - 05.2021
Floor Seller
Stradivarius Store
01.2016 - 12.2016