Mona Khalili Tabrizi
Istanbul
Summary
Hardworking Assistant Office Manager with demonstrated clerical and office leadership skills. Experienced in organizing schedules, routing correspondence and stocking supplies for expected needs. Team-oriented and diplomatic in working with people from diverse backgrounds.
Overview
9
9
years of professional experience
Work History
Assistant Office Manager
Vida Brand Company
01.2021 - 02.2024
- Organized company events and meetings, contributing to an engaging workplace culture that promoted collaboration among employees.
- Coordinated travel arrangements for executives and staff members, ensuring smooth business trips with minimal disruptions.
- Kept high average of performance evaluations.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
Assistant Bar Manager
Dejavu Cafe & Restaurant
11.2019 - 08.2020
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Motivated staff to perform at peak efficiency and quality.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Assisted in recruiting top talent for the bar team through careful candidate screening, interviewing, hiring decisions, and onboarding processes.
- Followed strict recipes and drink measurements to minimize product used.
- Improved customer satisfaction by creating and implementing innovative cocktail recipes and seasonal drinks.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Collaborated with the Bar Manager in setting sales targets, budgeting, forecasting, and expense control measures.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
Branch Manager
Cook Cafe & Pastry
09.2018 - 11.2019
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
Head Barista
Fruitastic
03.2017 - 06.2018
- Streamlined operations by creating efficient work schedules for barista team members.
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Assisted in marketing strategies that resulted in increased foot traffic during slower periods of business operation.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Worked well in a team setting, providing support and guidance.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Barista
Gelato Lab
09.2014 - 02.2017
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Cleaned counters, machines, utensils, and seating areas daily.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
Bachelor of Science - Hotel Management
Institute of Training Research & Operation Consu
Tehran04.2016
Associate of Applied Science - Hotel Management
University of Applied Science And Technology Homa
Tehran10.2014
Skills
- Decision-Making
- Event Coordination
- Staff hiring
- Staff Scheduling
- Team Supervision
- Employee Supervision
- Schedule Coordination
Languages
Persian
Native language
English
Intermediate
B1
Turkish
Elementary
A2
Timeline
Assistant Office Manager
Vida Brand Company
01.2021 - 02.2024
Assistant Bar Manager
Dejavu Cafe & Restaurant
11.2019 - 08.2020
Branch Manager
Cook Cafe & Pastry
09.2018 - 11.2019
Head Barista
Fruitastic
03.2017 - 06.2018
Barista
Gelato Lab
09.2014 - 02.2017
Bachelor of Science - Hotel Management
Institute of Training Research & Operation Consu
Associate of Applied Science - Hotel Management
University of Applied Science And Technology Homa