Mohit Jain
Consultant Professional Service
Udaipur
Summary
IT Professional with 8+ years of experience in Application Performance
Management, seeking a challenging role in a reputed firm which gives
opportunities to learn, innovate and utilize interests, skills and strengths in
conjunction with organizational goals and objectives.
Overview
8
8
years of professional experience
15
15
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Professional Services Consultant
Cisco AppDynamics
03.2023 - Current
- Boosted overall client satisfaction ratings through consistent delivery of high-quality services, tailored solutions, and timely support.
- Collaborated with cross-functional teams to develop and deploy innovative solutions, ensuring successful project completion within timelines.
- Mentored partner team to deploy the solution based on the customer requirements
- Led the deployment and configuration of AppDynamics APM solutions for diverse clients.
- Configure monitoring for application performance metrics and business transactions.
- Collaborate with clients to understand business objectives and technical requirements.
- Deliver training sessions to client teams on using AppDynamics tools.
- Develop documentation and resources to assist clients in maintaining and extending their AppDynamics implementations.
- Developed custom scripts for automating routine tasks, increasing overall productivity.
- Managed multiple projects simultaneously, meeting tight deadlines while maintaining high-quality deliverables.
APM Team Lead
Enhanced Software Solution Pvt Ltd
01.2020 - 10.2022
- Involved in various activities like AppDynamics and Dynatrace Implementation, AppDynamics POC / POV.
- Planning, supporting, creating, configuring and implementing AppDynamics, Thousand Eyes, Splunk and Dynatrace monitoring that will drive to improve the performance and reliability of High-scale applications.
•Executing POV and demonstrating the value of the solution and how it is aligned with their pain areas,
•Participation in support activities using AppDynamics, Thousand Eyes, Dynatrace and Splunk to expedite the resolution of application issues.
•Working with members of the infrastructure, support and development team to gather requirements and design solutions to meet monitoring needs of new and existing products and services.
•Working with cross-functional project teams to define performance metrics and acceptance criteria.
•Conducting training session for operational team and Implementation team to support the AppDynamics and Dynatrace implementation.
System Engineer
Enhanced Software Solutions
07.2016 - 01.2020
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
- Provided expert support for end-users, ensuring optimal system performance and user satisfaction.
- Conducted rigorous testing of new systems prior to deployment, identifying potential issues and mitigating risks accordingly.
Education
Bachelor of Technology - Electronics And Telecommunication Engineering
Walchand Institute of Technology
Solapur, India 04.2001 - 06.2016
Skills
AppDynamics Implementation and Support
Dynatrace Implementation
Splunk Security and Splunk ITSI Implementaiton
Linux and Windows Scripting
Cloud
New Relic
Certification
AppDynamics Certified Implementation Professional
Training and certificate
- AppDynamics Sales Engineer Kick Starter Certification
- AppDynamics Qualified Sales Engineering Masters
- AppDynamics Certified Implementer Professional
- AppDynamics Certified Associate Administrator
- AppDynamics Certified Performance Analyst
- Completed “AppDynamics Implementors Foundation Workshop” training
- Completed “Cisco Workload Optimization Manager (CWOM)” training
Personal Information
- Father's Name: Mr. Mahaveer Kumar Jain
- Mother's Name: Mrs. Anita Jain
- Date of Birth: 08/09/94
- Nationality: Indian
Disclaimer
I hereby declare that all the information mentioned above, is true to the best of my knowledge.
Timeline
Microsoft Azure Fundamentals Certification Exam
06-2024
AppDynamics Certified Implementation Professional
06-2023
AppDynamics Certified Associate Performance Analyst
06-2023
AppDynamics Certified Associate Administrator
06-2023
Professional Services Consultant
Cisco AppDynamics
03.2023 - Current
APM Team Lead
Enhanced Software Solution Pvt Ltd
01.2020 - 10.2022
System Engineer
Enhanced Software Solutions
07.2016 - 01.2020
Bachelor of Technology - Electronics And Telecommunication Engineering
Walchand Institute of Technology
04.2001 - 06.2016