MOHAMMED SHANIB TK
Kerala
Summary
Sales Executive with extensive experience at Longchamp, specializing in customer service and relationship management. Proven ability in travel planning and complaint resolution, resulting in strong client connections and repeat business. Effective communication skills and proactive strategies drive client satisfaction
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Executive
Longchamp
Istanbul
09.2024 - Current
- Handled customer inquiries, prepared quotations, and followed up on leads
- Maintained a professional and courteous demeanor in all client interactions
Customer Service & Receptionist
Icon Premier Hotel
Bengaluru
12.2022 - 05.2024
- Managed front desk operations, greeted and assisted visitors
- Handled phone/email inquiries and resolved customer complaints
- Maintained service records and ensured high guest satisfaction
Travel Consultant - Visa Executive
Akbar Travels Of India Pvt Ltd
Chennai
02.2018 - 02.2020
- Advised travelers on destinations, visa requirements, and itineraries
- Booked flights, hotels, and tours for clients based on preferences and budget
- Developed strong customer relationships and achieved repeat business
Education
Bachelor of Commerce -
Vinayaka Missions Research Foundation
Salem05.2017
Skills
- Customer service and support
- Relationship management
- Communication skills
- Reception and front desk management
- Travel planning and booking
- Complaint resolution strategies
- Time management
Certification
- Foundation in Travel and Tourism with Galileo
- International Air Transport Association (IATA)
- Diploma in Airport Ground Handling
- Advanced Business Accounting & Taxation
Additional Information
Willing to relocate internationally, Culturally adaptable and comfortable in high-pressure environments, Available for shift work, weekends, and holidays
Languages
- English
- Malayalam
Timeline
Sales Executive
Longchamp
09.2024 - Current
Customer Service & Receptionist
Icon Premier Hotel
12.2022 - 05.2024
Travel Consultant - Visa Executive
Akbar Travels Of India Pvt Ltd
02.2018 - 02.2020
Bachelor of Commerce -
Vinayaka Missions Research Foundation