MOHAMMAD YOUNIS
Sales Specialist, Waiter, Receptionist
Istanbul,34
Summary
Dynamic professional with a proven track record in customer satisfaction and sales enhancement, notably at Clss Swit Hotel. Excels in persuasive communication and client relations, adept at boosting sales and fostering positive relationships. Demonstrates exceptional telephone skills and a knack for addressing customer needs, leading to significant repeat business and customer loyalty.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Receptionist
Hotel
12.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Hotel Waiter
Clss Swit Hotel
10.2022 - 08.2023
- Addressed customer concerns promptly and professionally, resolving issues effectively to maintain positive relationships with patrons.
- Enhanced guest satisfaction by providing exceptional dining experiences through attentive service and timely delivery of orders.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Collaborated with kitchen staff to accommodate special dietary requests, resulting in positive guest feedback.
- Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
- Acted as a liaison between guests and other hotel departments, facilitating communication to provide seamless customer experiences.
- Developed strong rapport with customers, leading to increased repeat business and personal recommendations.
Sales Officer
Company
07.2022 - 05.2023
- Responded to customer needs by answering questions and providing detailed information about Product or Service.
- Boosted sales performance by identifying and targeting high-potential leads.
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Collaborated with marketing team to develop promotional materials to boost product visibility.
- Connected with prospects through trade shows, cold calling and local-area networking.
Education
Bachelor's - Interior Design
Nişantaşı University
Istanbul 09.2026
Skills
-I have a great and persuasive way of attracting customers and I know how to talk to them in a way that makes them feel comfortable
Timeline
Hotel Waiter
Clss Swit Hotel
10.2022 - 08.2023
Sales Officer
Company
07.2022 - 05.2023
Receptionist
Hotel
12.2021 - Current
Bachelor's - Interior Design
Nişantaşı University