Mohammad AlSaid

Results-driven and experienced Customer Success Operations Manager with a strong focus on AI-driven solutions and cutting-edge chatbot technologies. Over the course of my career, I have consistently demonstrated the ability to design, implement, and optimize innovative solutions that enhance customer experiences and drive operational efficiency. I have successfully led projects for major clients across the MENA region, with major companies where I deployed chatbots on platforms like WhatsApp and many others to automate and personalize user interactions.

I developed a range of chatbots that streamlined company processes and enhanced operational efficiency. Below are some of my most successful projects:

• Flyadeal: Developed a WhatsApp chatbot to streamline the customer journey, enabling users to access automated check-in, boarding passes, luggage addition, and seat selection.
• Samsung (KSA, UAE, Egypt, Morocco, Turkey): Designed and deployed regional chatbots to share promotional offers, capture leads, and segment customers based on interactions.
• Golden Scent: Created a WhatsApp chatbot to deliver personalized product offers and facilitate in-chat shopping, including payment integration.
• Kavak GCC: Developed an AI-powered chatbot designed to convert leads into scheduled appointments for car viewings or inspections. The chatbot achieved a 30% conversion rate, significantly boosting lead-to-appointment efficiency.

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