Mohammad Albattah
Hotel Receptionist
Istanbul
Summary
Highly skilled hospitality and tourism professional with extensive experience in hotel reception, customer service, and tourism operations. Proven ability to manage guest check-ins and check-outs, issue invoices, and resolve customer issues efficiently. Demonstrated expertise in guiding tourists in key destinations, including Sapanca, Maşukiye, Bursa, and the Princes' Islands. Experienced in accounting tasks, including managing hotel expenses and vehicle costs using Excel. Strong leadership skills with experience in managing reception teams and coordinating tourism operations. Adept at organizing and distributing tasks effectively while ensuring exceptional service quality for guests. Passionate about delivering unforgettable guest experiences and continuously improving skills in the hospitality and tourism industry.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Receptionist Man
TK Taxim Posphors
10.2023 - 04.2025
- Worked as a Receptionist at the hotel, where I was responsible for issuing invoices to both tourist companies and individual guests. I handled customer complaints and ensured their satisfaction by resolving issues promptly. Later, I took on a leadership role, managing the Reception Department.
- as a reference: mss Mehtab +905336969950
Transfer Man
Vinus Turizim
04.2021 - 09.2023
- Worked in tourism trips and guiding tourists in areas such as Sapanca, Maşukiye, Bursa, and the Princes' Islands. I was responsible for greeting and bidding farewell to guests at the airport, providing them with detailed information about the services the company offers. Later, I transitioned to the Accounting Department, where I worked with Excel and gained experience in hotel accounting, particularly managing vehicle expenses. Subsequently, I moved to the Tourism Operations Department, where I prepared guest check-in and check-out lists and distributed them to the relevant staff.
- Afterward, I joined the Tour Operations Department, where I managed the organization of tourist trips, distributed lists to the appropriate staff, and resolved any issues faced by guests during their trips, including lost belongings, health emergencies, and dealing with deceptive practices.
- as a reference: mr Kadir +905366604917
Chef
THE BAY BEACH CLUB
02.2018 - 09.2018
- Prepared a wide range of hot and cold appetizers, with a focus on seafood dishes such as octopus, calamari, shrimp, and mussels. Gained expertise in cold seafood starters served alongside main fish dishes, including fava, pickled octopus, and similar Mediterranean specialties. Successfully developed and introduced a unique artichoke-based dessert, which received excellent feedback and was added to the restaurant’s menu.
- Managed a group of kitchen trainees under my direct supervision. Provided training on hygiene and sanitation standards, proper use of kitchen tools and equipment, food storage and packaging methods, and the correct way to present open buffets in hotels according to hospitality standards.
Experienced Hotel Receptionist
Izmir Şefzade
02.2016 - 12.2017
- Prepared a wide range of hot and cold appetizers, with a focus on seafood dishes such as octopus, calamari, shrimp, and mussels. Gained expertise in cold seafood starters served alongside main fish dishes, including fava, pickled octopus, and similar Mediterranean specialties. Successfully developed and introduced a unique artichoke-based dessert, which received excellent feedback and was added to the restaurant’s menu.
Education
Bachelor - College of Education
Alfurat
Syria Dairezzor 04.2001 -
Skills
Technical Skills
Managerial Skills
Communication Skills
Flexibility and Adaptability
Attention to Detail
Precision in completing tasks and organizing work efficiently
Timeline
Receptionist Man
TK Taxim Posphors
10.2023 - 04.2025
Transfer Man
Vinus Turizim
04.2021 - 09.2023
Chef
THE BAY BEACH CLUB
02.2018 - 09.2018
Experienced Hotel Receptionist
Izmir Şefzade
02.2016 - 12.2017
Bachelor - College of Education
Alfurat
04.2001 -