Proven Telesales Representative with a track record of expanding client bases and enhancing customer satisfaction at Danat Travels. Excelled in CRM software optimization and professional communication, significantly reducing call handling times. Skilled in relationship building and performance tracking, adept at mentoring new team members and streamlining data processes for efficiency.
Hi, I’m
Mohamed Abdelgalel
Call Center Representative - Tele Sales
Istanbul
Summary
Overview
2
years of professional experience
4
years of post-secondary education
Work History
Danat Travels
Telesales Representative
10.2023 - 08.2024
Job overview
- Expanded client base through proactive prospecting and building strong relationships with potential customers.
- Reduced call handling time by quickly resolving customer issues and addressing concerns professionally.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Minimized lost sales opportunities, following up on leads promptly and maintaining open lines of communication with prospects.
- Reduced manual data entry tasks by creating automated processes within the CRM system.
- Expedited document processing timeframes with proficient use of Microsoft Office Suite tools for drafting memos, letters, and reports.
Alraey Food Industries
Call Center Representative
07.2022 - 08.2023
Job overview
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Responded to customer calls and emails to answer questions about products and services.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Approved and terminated customer contracts upon request.
Education
Istanbul Gelişim University
Bachelor of Science from Physical Therapy
10.2021 - 07.2025
University Overview
Skills
Call Management
Languages
Arabic
Native language
English
Advanced
C1
Timeline
Telesales Representative
Danat Travels
10.2023 - 08.2024
Call Center Representative
Alraey Food Industries
07.2022 - 08.2023
Istanbul Gelişim University
Bachelor of Science from Physical Therapy
10.2021 - 07.2025