Mohamed Karaouane
Aspiring International Trade And Business Professional
Abu Dhabi
Summary
Enterprising Financial Analyst with proven success in recommending appropriate financial plans based on accurate data collection, financial monitoring and business strategizing. Expertise includes financial analysis and reporting, contract management and forecasting. Develops and maintains high standards of quality and issue resolution through effective financial planning. Adept at utilizing top-of-the-line communication skills to build and foster long-term relationships.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Nova Tourism
12.2024 - 12.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Financial Analyst Assistant
MERINOX EQUIPMENT SARL
08.2023 - 09.2024
- Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
- Streamlined financial reporting for better decision-making with clear, concise analysis and presentation.
- Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
- Played a key role in annual audits by preparing detailed schedules, supporting documentation, and assisting auditors throughout the process.
Customer Service Representative Intern
Nova Tourism
06.2022 - 05.2023
- Collaborated with team members to achieve high-quality service and timely resolution of issues.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Reduced response times by prioritizing tasks effectively during high-volume periods.
- Handled escalated customer concerns with empathy and professionalism, resulting in satisfactory resolutions.
Education
BBA - Business Economics
Isik University
Istanbul 04.2001 -
High School Diploma -
Abu Dhabi International Private School (MBZ)
Abu Dhabi 04.2001 -
Skills
Customer service
Timeline
Customer Service Representative
Nova Tourism
12.2024 - 12.2025
Financial Analyst Assistant
MERINOX EQUIPMENT SARL
08.2023 - 09.2024
Customer Service Representative Intern
Nova Tourism
06.2022 - 05.2023
BBA - Business Economics
Isik University
04.2001 -
High School Diploma -
Abu Dhabi International Private School (MBZ)
04.2001 -