Mohamed Dahab
Istanbul
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
English Tutor
English Time
5 2023 - 1 2024
- Designed and implemented personalized English language instruction at various proficiency levels, leveraging the Oxford English File book for a comprehensive approach to reading, writing, and speaking skills
- Conducted weekly assessments, including pop quizzes, and administered writing quizzes every term to evaluate and enhance student performance
- Incorporated interactive elements such as storytelling, discussions, and group presentations to create an engaging and effective learning environment.
Independent distributor
NuSkin Cosmetics and Nutrition Supplements
05.2021 - 11.2022
- Driving increased sales and improving buying experience through applying customer centric approaches
- Elevating company profile with target market via active field sales
- Maximize business revenue by demonstrating various products
- Negotiating and closing contracts with wholesale distributers
- Build and manage long-term, productive relationships with the targeted customers.
English Tutor
Kiddie English
05.2020 - 11.2021
- Tailoring English teaching methods to suit the needs of individual students/corporate employees
- Planning, preparing and delivering lessons to a range of English classes
- Recording and monitoring a student's performance against learning objectives
- Devising and writing new curriculum materials
- Managing students' behavior in the classroom and on school premises.
Marketing and Customer Relations
LEZAZ for Export and Import
03.2019 - 05.2020
- Enhance team performance and maximize customer satisfaction by strategically managing online/offline customer relationships
- Managing customer programs, interpersonal communication and administrative oversight
- Promoting development of the brands products on the international market
- Continually adapting products to the way the market is evolving and the opportunities available.
English Tutor - Online
Webi English
04.2018 - 09.2019
- Planning course material and activities
- Handling the classes online
- Assessing the students' progress through homework, online activities, class work.
Education
MBA - Business Administration And Management
Altınbaş University
Istanbul, Turkey 04.2001 -
Bachelor of Science - Computer Science And Technology
Jiangsu University
Zhenjiang/China 04.2001 -
Skills
Product/service Scale
Social Media Marketing
Brand Promotion/Customer Relations
CRM Software/B2B selling
Computer literate (Software, Microsoft office)
Communication and Management tools (Trello, slack, Microsoft teams)
Building rapport
Progress Evaluations
Cross-cultural understanding
Trilingual in ( Arabic, English, Chinese)
Professional Verbal/written communication
Leadership
Keyqualification
- +5 years experience working in teaching and customer experience enhancement
- Team formulation, management, presentation and pitching skills
- Very good knowledge of business writing techniques
- Arabic/English/Chinese professional documents writing and translation
Languages
Arabic
English
Chinese
References
Available upon request
Training
- 05/2017, HSK 4 Language Proficiency, Confucius Institute, Beijing, China
- 07/2018 - 12/2018, 120h TEFL, Bridge Education Group, USA
- 07/2018 - 07/2019, Chinese Language and Culture Program, Jiangnan University, Wuxi, China
- 02/2023 - 07/2025, MBA, Altinbas University, Istanbul
Membershipofprofessionalbodies
Young African Leaders Network
Timeline
Independent distributor
NuSkin Cosmetics and Nutrition Supplements
05.2021 - 11.2022
English Tutor
Kiddie English
05.2020 - 11.2021
Marketing and Customer Relations
LEZAZ for Export and Import
03.2019 - 05.2020
English Tutor - Online
Webi English
04.2018 - 09.2019
MBA - Business Administration And Management
Altınbaş University
04.2001 -
Bachelor of Science - Computer Science And Technology
Jiangsu University
04.2001 -
English Tutor
English Time
5 2023 - 1 2024