Mohamed Cheklal
Istanbul,Turkey
Summary
Accomplished professional with expertise in courtesy etiquette, bilingual communication, and pressure handling. Demonstrated proficiency in problem-solving and relationship management, ensuring high standards of quality assurance controls. Committed to leveraging skills to enhance organisational efficiency and client satisfaction.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work history
Customer service representative
Marmara Park Mall
Istanbul
07.2023 - 02.2025
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Enhanced communication channels through regular updates on company policies and promotions.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
Education
Diploma of Higher Education - Civil Avaition Cabin Crew
Gelsim University
Istanbul 09.2023 - 07.2025
Skills
- Courtesy etiquette
- Bilingual or multilingual
- Pressure handling
- Problem-solving
- Relationship Management
- Quality Assurance (QA) controls
Languages
English
Upper intermediate
Arabic
Native
French
Upper intermediate
Turkish
Intermediate
Affiliations
- Sports ,Reading and Discover new cultures
Timeline
Diploma of Higher Education - Civil Avaition Cabin Crew
Gelsim University
09.2023 - 07.2025
Customer service representative
Marmara Park Mall
07.2023 - 02.2025