MOHAMED AHMED
TOURS SELLER
Istanbul
Summary
Dynamic professional with a proven track record in customer service and office management at İSTANBUL. Skilled in data entry and relationship building, I excelled in enhancing client satisfaction and streamlining operations. Recognized for my ability to foster strong vendor relationships and implement effective communication strategies, driving repeat business and referrals.
Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.
Overview
2
2
years of professional experience
4
4
Languages
Work History
Office Manager's Assistant
İSTANBUL
04.2024 - 05.2025
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Selling Agent
Sea and Land Project Consultants
10.2024 - 01.2025
- Created compelling marketing materials, including brochures, online listings, and social media posts to increase property visibility.
- Increased client satisfaction by providing personalized selling strategies tailored to their individual needs.
- Implemented time management techniques within daily routines allowing for more productive workdays while maintaining a manageable workload.
- Collaborated with team members to ensure seamless transactions and positive client experiences.
- Developed strong relationships with clients for repeat business and referral opportunities.
- Maintained up-to-date knowledge of local real estate markets through continuous education and professional development courses.
Call Center Representative
Alexandria University
03.2023 - 12.2023
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Identified upselling opportunities to increase revenue generation.
- Streamlined call flow processes for more efficient response times and increased productivity.
Education
High School Diploma -
Victoria College
EGYPT 04.2001 -
Skills
Customer service
Office administration
Office management
Data entry
Operations management
Customer relations
Document management
Relationship building
Technical support
Timeline
Selling Agent
Sea and Land Project Consultants
10.2024 - 01.2025
Office Manager's Assistant
İSTANBUL
04.2024 - 05.2025
Call Center Representative
Alexandria University
03.2023 - 12.2023
High School Diploma -
Victoria College
04.2001 -