Mohamad Hussein
Mechanical Engineer
Istanbul,34
Summary
Dynamic and motivated mechanical engineer with a robust academic background and proven experience in customer support, sales, and engineering. Adept at leveraging technical expertise and interpersonal skills to address complex challenges and deliver customer-focused solutions. Committed to contributing effectively within a collaborative team environment while driving innovation and enhancing client satisfaction. Seeking to integrate engineering proficiency with a passion for client engagement in a forward-thinking organization. Energetic Sales Representative offering demonstrated success identifying prospects, converting leads into customers, and exceeding sales, revenue, and profit goals. Superior communication skills, understanding of client needs, and high sales closing rates. Recognized for creativity and resourcefulness.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Educational Consultant and Sales Representative
Cambridge academy
Sisli, Istanbul
01.2024 - Current
- Guided prospective students through program selection, admission criteria, and career planning, providing tailored advice to support informed decisions.
- Achieved enrollment and sales targets by delivering personalized consultations and effectively managing the full sales cycle.
- Used Bitrix CRM to track leads, manage follow-ups, and maintain detailed records of client interactions, ensuring a smooth and organized enrollment process.
- Coordinated with internal teams—Admissions, Marketing, and Finance—to ensure timely responses and a seamless customer experience.
- Built strong client relationships through clear communication, needs-based selling, and ongoing support.
Customer Support Specialist
CapitaliX
Gayrettepe, Istanbul
01.2023 - 01.2024
- Delivered timely, multi-channel customer support via phone, email, and live chat, maintaining a high level of professionalism and responsiveness.
- Provided personalized sales assistance and technical guidance by actively listening to client needs and delivering tailored solutions to maximize satisfaction.
- Utilized NGBO system to manage client accounts and operations with accuracy and efficiency.
- Collaborated with team leaders and departments such as Sales, Retention, Finance, and QA via Microsoft Teams to ensure alignment, resolve issues promptly, and enhance the overall client experience.
CRM / Data Manager
ISOLA Real Estate
Maslak, Istanbul
01.2022 - 01.2023
- Efficiently managed partner data at ISOLA, facilitating the smooth execution of real estate projects and fostering productive partner relationships.
- Developed customized reports for improved sales forecasting and accurate performance tracking.
- Defined clear targets and objectives and communicated to other team members.
Manufacturing, Designing
Bilal Mutfak Esyalari
Yesilyurt, Malatya
01.2022 - 12.2022
- Interned at a kitchen tools factory, actively contributing to design and manufacturing processes. Utilized CAD software to create detailed 3D models and technical drawings. Gained insights into material selection, quality control, and assembly processes, effectively translating design concepts into tangible products.
Education
Bachelor Degree - Mechanical Engineer
Altinbas University
Istanbul, 34 01.2018 - 01.2022
Skills
3D-Designs by Solidworks
Timeline
Educational Consultant and Sales Representative
Cambridge academy
01.2024 - Current
Customer Support Specialist
CapitaliX
01.2023 - 01.2024
CRM / Data Manager
ISOLA Real Estate
01.2022 - 01.2023
Manufacturing, Designing
Bilal Mutfak Esyalari
01.2022 - 12.2022
Bachelor Degree - Mechanical Engineer
Altinbas University
01.2018 - 01.2022
Languages
English
Arabic
Turkish