Miyase Nur Kayık
Adana
Summary
Dedicated and bilingual Administrative Assistant with a strong background in office administration, personnel management, and customer service. Proven track record in accurate data entry, handling sensitive records, and maintaining compliance with labor standards. Fluent in English and Turkish, adept at translating documents and enhancing internal communications. Experienced in facilitating personnel transactions, managing payroll and timekeeping systems, and updating employee information. Committed to providing efficient support to HR functions and ensuring smooth personnel operations. Known for professionalism, problem-solving, and excellent communication across diverse environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Assistant/Translator
ERTA GROUP
07.2022 - 01.2025
- Performed administrative duties, including multi-line phone support, message routing, and visitor greeting
- Delivered excellent customer service through prompt response to inquiries, ensuring client satisfaction and relationship building
- Ensured accurate data entry and database management for critical company records, safeguarding data integrity
- Acquired and enforced regulatory compliance documents from government agencies, providing training on workplace safety standards
- Managed monthly financial processes, including purchasing, accounting, and reporting for managerial review
- Translated documents from English to Turkish and vice versa
- Performed research to collect and record industry data.
- Assisted coworkers and staff members with special tasks on daily basis
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Interacted with vendors,contractors and professional services personnel to receive orders,direct activities,and communicate instructions.
- Experienced working in a national or international headquarters
- Experienced working in a multilateral environment or an environment with a variety of stakeholders from multi-cultural backgrounds.
Customer Service Representative
VODAFONE
11.2020 - 03.2021
- Addressed escalated calls, finding satisfactory solutions for both customers and the company
- Managed high-stress customer interactions professionally, effectively resolving disputes and building customer loyalty
- Provided information on company products and services through various communication channels, including email, live chat, and phone
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Education
Master of Arts - Educational, Instructional, And Curriculum Supervision
GAZIANTEP UNIVERSITY
06.2026
Bachelor of Arts - English Language Teaching
GAZIANTEP UNIVERSITY
06.2022
Skills
- Human Resources Administration
- Data Entry
- Database Management
- Microsoft Office Suite
- Bilingual Communication
- Supervising staff
- Account balancing reconciliation
- Customer Relations
Accomplishments
- Developed effective data management practices to enhance record accuracy and compliance.
- Assisted in regulatory training and policy adherence, contributing to workplace safety and legal compliance.
- Translated documents across languages to support communication needs in high-stakes environments.
- Streamlined scheduling and meeting coordination,improving team productivity and reducing conflicts.
- Implemented filing and record-keeping system improvements,cutting document retrieval time by 30%.
Certification
- Teaching English in Early Young Children Certificate, British Council, 2021-12-20, 2022-02-06
- German Language A2 Level Certificate, American Culture Schools, 2020-10-13
- Adult CPR/AED, American Red Cross, 2023-05-04
- Introduction to Project Management with PRINCE2, Udemy, 2025-03-21
- Microsoft Excel: Advanced Data Analysis and Visualisation, Future Learn, 2025-03-24
Languages
Turkish
English
German
Software
Microsoft Office Suite
Google Suite
Spreadsheets
Canva
Adobe Illustrator
Timeline
Administrative Assistant/Translator
ERTA GROUP
07.2022 - 01.2025
Customer Service Representative
VODAFONE
11.2020 - 03.2021
Bachelor of Arts - English Language Teaching
GAZIANTEP UNIVERSITY
Master of Arts - Educational, Instructional, And Curriculum Supervision
GAZIANTEP UNIVERSITY
Additional Information
- Relevant Skills
- Human Resources Administration: Experience with personnel processing, onboarding/offboarding, and timekeeping.
- Data Entry & Database Management: Proficient in maintaining accuracy in sensitive records, including payroll and leave tracking.
- Microsoft Office Suite: Skilled in Excel, Word, Outlook, PowerPoint, and Access for record-keeping, scheduling, and reporting.
- Bilingual Communication: Fluent in English and Turkish for document translation and cross-cultural communication.
- Multicultural Workplace Experience: Adept at supporting administrative operations in diverse environments,fostering effective communication and collaboration across teams.