UMIT AYDIN
Senior Data-Driven Strategist, Business Analyst & CRM & ERP Specialist
Avcilar,34
Summary
Experienced Senior Data-Driven Strategist, Business Analyst, and CRM & ERP Specialist with over a decade of expertise. Leveraged data analytics, business intelligence, and technology solutions to optimize operations and enhance customer engagement. Skilled in CRM implementation, ERP systems, and strategic planning to drive organizational growth and operational efficiency. Proficient at aligning business objectives with technology for actionable insights and sustainable solutions. Demonstrated success in managing cross-functional teams and fostering strategic partnerships to achieve business goals.
Overview
13
13
years of professional experience
8
8
years of post-secondary education
Work History
Senior Business Analyst & CRM/ERP Specialist
Zaren Group
Bakırköy, Istanbul
01.2024 - Current
- Designed ERP solutions tailored to educational workflows, reducing administrative overhead by 20%
- Analyzed student and educator performance data, creating strategies that improved program outcomes by 27%
- Implemented innovative training methodologies, increasing educator retention and satisfaction by 42%
- Improved project efficiency by analyzing business processes and identifying areas for improvement.
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
- Utilized data visualization techniques to present and explain complex data sets.
Senior Business Analyst | Data-Driven Strategist
KODWISE
Avcılar, Istanbul
08.2023 - Current
- Spearheaded the launch of a CRM system, streamlining appointment scheduling, lead management, and feedback collection, boosting efficiency by 25%
- Designed and executed customer engagement strategies, leading to a 23% improvement in service satisfaction scores
- Conducted training sessions for healthcare professionals, enhancing their proficiency in CRM tools and patient interaction
- Utilized data analytics to optimize marketing campaigns, resulting in a 30% increase in high-value procedures
Senior Business Analyst & CRM/ERP Specialist
YEŞİLKÖY TIP MERKEZI
01.2023 - 08.2023
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Improved project efficiency by analyzing business processes and identifying areas for improvement.
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
- Utilized data visualization techniques to present and explain complex data sets.
Founder & Business Analysis Consultant
MathsAndTech
Çankırı, Çankırı
01.2021 - 01.2023
- Established a consultancy focused on CRM and ERP solutions for diverse sectors, delivering tailored strategies to optimize operations
- Managed end-to-end CRM implementations, from requirement gathering to deployment and post-implementation support
- Developed process automation solutions, improving workflow efficiency and reducing turnaround times
- Provided training and support for ERP systems, enhancing client capabilities and system ROI
- Conducted business analysis workshops, helping clients identify pain points and implement effective solutions
Business Analyst | Data-Driven Strategist | ERP Specialist
Riara Group of Schools
Nairobi, Kenya
01.2014 - 12.2020
- Led the deployment and customization of an ERP system for academic and administrative processes, reducing manual errors by 25%
- Conducted workflow analyses to streamline operations, achieving a 20% reduction in processing times
- Provided continuous support and training for system users, ensuring high adoption rates and user satisfaction
- Collaborated with leadership to align ERP functionalities with strategic goals, enabling better resource management
- Designed and implemented dashboards for tracking performance metrics and optimizing resource utilization
Mathematics Teacher
Riara Group of Schools
Nairobi, Kenya
09.2011 - 12.2013
- Taught advanced mathematics to high school students, achieving an 89% pass rate in national exams
- Designed and implemented a new mathematics curriculum adopted across multiple schools within the group
- Mentored students for national mathematics competitions, leading to numerous awards and recognitions
Education
Master of Science - Financial Engineering
WorldQuant University
New Orleans, LA, United States 04.2020 - 11.2022
No Degree - Education
Ondokuz Mayıs University
Samsun, Turkey 01.2015 - 06.2015
Bachelor of Science - Mathematics
Istanbul University
Istanbul, Turkey 09.2006 - 06.2011
Skills
- Business Analysis
- Strategic Planning
- CRM Implementation
- ERP Implementation
- Data Analytics
- Business Intelligence
- Power BI
- Tableau
- Python
- Process Improvement
- Operational Efficiency
- Stakeholder Management
- Negotiation
- International Market Expansion
- Predictive Modeling
- Financial Forecasting
- Team Leadership
- Cross-Functional Collaboration
- SQL
- Microsoft Dynamics
- Oracle ERP
- Zapier
- Machine Learning Algorithms
- AWS Machine Learning
- Microsoft Azure for Machine Learning
- Google Cloud for Machine Learning
- Deep Learning
- Tensorflow
- Data Wrangling
- Data Preprocessing
- Data Visualization
- Financial Engineering
- Statistical Modeling
- Regression Models
- Quantitative Finance
- Stochastic Calculus
- Time Series Analysis
- Computational Finance
Agile methodology
Stakeholder management
Requirements gathering
Business process mapping
User acceptance testing
KPI tracking
Problem-solving
Project management
Team collaboration
Analytical thinking
Business analysis
Timeline
Senior Business Analyst & CRM/ERP Specialist
Zaren Group
01.2024 - Current
Senior Business Analyst | Data-Driven Strategist
KODWISE
08.2023 - Current
Senior Business Analyst & CRM/ERP Specialist
YEŞİLKÖY TIP MERKEZI
01.2023 - 08.2023
Founder & Business Analysis Consultant
MathsAndTech
01.2021 - 01.2023
Master of Science - Financial Engineering
WorldQuant University
04.2020 - 11.2022
No Degree - Education
Ondokuz Mayıs University
01.2015 - 06.2015
Business Analyst | Data-Driven Strategist | ERP Specialist
Riara Group of Schools
01.2014 - 12.2020
Mathematics Teacher
Riara Group of Schools
09.2011 - 12.2013
Bachelor of Science - Mathematics
Istanbul University
09.2006 - 06.2011