Mirsu Aktas
Customer Support Specialist & Sales Associate
St. Julians
Summary
Developed strong communication and problem-solving skills in customer-focused environment, consistently delivering high-quality service. Excels in managing customer expectations and resolving issues promptly, demonstrating adaptability and solutions-oriented mindset. Seeking to transition into new field, leveraging transferable skills to contribute effectively in diverse settings.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Customer Support Agent
Cx Fort Limited
09.2024 - Current
- Enhanced customer satisfaction by promptly addressing and resolving support inquiries.
- Actively listened to customer feedback regarding product features or service improvements, passing valuable insights onto relevant departments for consideration in future developments.
- Maintained clear communication with customers during troubleshooting procedures, ensuring understanding and swift resolution of problems.
- Managed high-stress situations calmly and professionally while maintaining excellent rapport with clients during difficult conversations or escalations.
Sales Associate
MaltaVista
09.2022 - 04.2024
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Project Coordinator
UP Educational Technologies
09.2022 - 04.2024
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
Education
Bachelor's Degree - Comparative Literature
Eskisehir Osmangazi University
Eskişehir, Turkey 04.2001 -
Skills
Complaint handling
Inbound call answering
Remote support
Teamwork and collaboration
Effective communication
Team building
Risk assessment
Timeline
Customer Support Agent
Cx Fort Limited
09.2024 - Current
Sales Associate
MaltaVista
09.2022 - 04.2024
Project Coordinator
UP Educational Technologies
09.2022 - 04.2024
Bachelor's Degree - Comparative Literature
Eskisehir Osmangazi University
04.2001 -